Account Associate

3 weeks ago

Ottawa, Canada Compugen Inc Full time

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

**Role Description**

The Account Associate will support the Account Executive in the development, growth and maintenance of customer relationships. This will involve working closely with new prospects and existing clients to maximize sales and customer satisfaction by providing the highest possible level of customer service to these accounts.

**Responsibilities**
- Support Account Executive (AE) with all account development and marketing activities to ensure that sales targets are achieved / exceeded in both product and services categories by delivering an exceptional customer experience
- Assist AE with the development of new business outside of existing territory
- Assist AE with the maintenance of existing client accounts in order to extend reach and attain a higher percentage of the client’s IT budget
- Provide support to AE and collaborate with senior team members on complex sales cycles required in high margin IT solution sales
- Maintain and develop a high level of knowledge of technology and the company’s solution offerings
- Prepare product transitioning and product roll-out for assigned accounts
- Prepare RFx proposals and responses
- Report on all major accounts in the assigned territory
- Provide telephone and administrative support for the Accounts and direction to the Inside Sales Representatives
- Liaise directly with customers and business partners to identify and resolve their needs, and educate them on the value of the channel
- Ensure that orders are efficiently expedited through the system by working reciprocally with the AE and Inside Sales, Logistics and Technical teams
- Conduct business in a manner which promotes effective partnership in all activities

**Skills and qualifications, you’ll bring**:

- Previous experience communicating and assisting in the development, maintenance and service of large accounts
- Knowledge of complex solution sales, long sales cycles, marketing procedures and IT product technology (hardware, software, networks and services)
- Post-Secondary education, a University degree, or related experience is helpful
- Excellent customer service focus, verbal and written interpersonal skills, coupled with a strong business savvy to lead business relations
- Being a flexible teammate; comfortable with decision-making abilities
- Have shown multi-tasking abilities and strong organizational and time management skills and the ability to meet deadlines and work well under pressure
- You are an upbeat, professional and positive individual with excellent listening skills who feel empowered to take ownership of their accounts and take whatever action is necessary to resolve account-related problems

**What you’ll love about us**:
Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.

**We love to work hard, and we love to have fun. We’re in it to win it.**

**Equity Statement**

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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