Customer Experience Specialist

3 weeks ago


Montréal, Canada Challenger Motor Freight Inc. Full time

Profile

Fastfrate is comprised of 6 companies operating out of 40 terminals and final mile hubs across Canada and into the USA. We succeed in offering customers a full suite of asset-based transportation services including over-the-road, cross border and intermodal LTL and TL, drayage and transload, warehousing, distribution, final mile, and logistics services.

A Sales Coordinator is an administrator who works to support sales representatives and customer service. Their duties include handling administrative tasks, promoting customer satisfaction, and motivating sales staff to ensure company sales targets are being met.

This role will be based out of Fastfrate’s Montreal Terminal, reporting into the regional Vice President Sales and Business Solutions and work in concert with the Customer experience team.

Skill Set
- Current knowledge of industry regulations and trends.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Excellent sales acumen and customer service skills.
- Strong problem-solving, organizational, and administrative skills.
- Exceptional leadership and team development skills.
- Ability to attend all sales training conferences off-site.
- Ability to be a team player with a high level of dedication.

Key Responsibilities
- Collaborate with senior sales staff to create and maintain sales reports.
- Establish active communication and engage with Sales Representatives to ensure prompt processing of orders.
- Contribute to the overall customer experience by promptly responding to communications.
- Attend sales training and develop an understanding of the products and services of the company.
- Support senior management by informing customers about delivery dates and possible delays.
- Arrange for creation and distribution of supporting documents and presentations to help the sales team in generating business leads.
- Maintain organized sales records and report month-end goal setting to the senior management team.
- Coordinate interdepartmentally to effectively oversee and document the onboarding of new customers.

**Qualifications**:

- Bilingual in both French and English is required.
- Proficiency with the complete Microsoft Office suite and Salesforce is required.
- 2+ Years of experience in sales or an administrative position is preferred.
- Post-Secondary Diploma or Degree in Business or similar is preferred. Strong analytical and problem-solving skills & ability to work a flexible schedule.

ldRboYPaPI


  • Experience Leader

    4 days ago


    Montréal, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...


  • Montréal, QC, Canada Challenger Motor Freight Inc Full time

    Profile Fastfrate is comprised of 6 companies operating out of 40 terminals and final mile hubs across Canada and into the USA. We succeed in offering customers a full suite of asset-based transportation services including over-the-road, cross border and intermodal LTL and TL, drayage and transload, warehousing, distribution, final mile, and logistics...


  • Montréal, Canada Axxess International Inc Full time

    Axxess is a family owned and operated customs broker and international freight forwarder serving import and export companies since 1998. Our team members make a difference through the personalized service they provide to our clients. They are competent, respectful, caring and enjoy taking on new challenges! At Axxess, we are committed to supporting our...


  • Montréal, Canada Buddha Brands Full time

    **GET TO KNOW US**: At Buddha Brands, we exist to **redefine what it means to live well**. Plant powered nutrition that is good for our bodies, our taste buds, and our planet. Our portfolio consists of Thirsty Buddha beverages and Hungry Buddha snacks. We believe that by helping our world be healthier, it can be more sustainable too. Our company culture is...


  • Montréal, Canada Fed Supply Full time

    Hello Hello ! I'm Anissa, Recruitment Advisor for the employment agency Fed Supply, specialist by excellence in the areas of supply chain, logistics, transportation, and customer service - offering temporary and permanent jobs in the Grande Montreal region. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your world Hello...


  • Montréal, Canada Hexoskin Full time

    Hexoskin is looking for a **Customer Support Specialist** to join its Sales & Marketing team! **About Hexoskin** Hexoskin is the leader & pioneer in non-invasive sensors, software, data science & AI digital health solutions. Founded in 2006 in Montréal, Hexoskin's mission is to record and organize personal health information and make it accessible and...


  • Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Night Shift **Job Number** 23097558 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Montreal Downtown, 2045 Rue Peel, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about giving...


  • montréal, Canada Beiersdorf Full time

    Our Supply Chain colleague got a promotion and we are looking for her replacement. We are seeking an: CUSTOMER SERVICE & ORDER MANAGEMENT SPECIALIST ARE YOU READY TO MAKE A DIFFERENCE? This role is responsible for managing the day to day flow of Canadian customer orders processed and serves as the


  • Montréal, Canada Snappy Innovation Inc. Full time

    Snappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...


  • Montréal, Canada Jack Victor Ltd Full time

    CUSTOMER SERVICE SPECIALIST Location: Montreal Jack Victor Limited is a leading North American menswear company specialized in the design, manufacture and distribution of premium quality men’s tailored clothing, outerwear, casual trousers and sportswear. Our products are available at over 400 multi-brand retailers including most better North American...


  • Montréal, Canada Applied Software Technology Full time

    Canada - Montreal - Sales - Regular Full-Time - 1620 **Job Description**: **About Graitec Group** GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance...


  • Montréal, Canada Graitec Full time

    About Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. **Ambitious and fast-growing environment**:...


  • Montréal, Canada KitcoMetals Inc, Full time

    **PURPOSE**: The CRM and Customer Advocacy Specialist at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...


  • Montréal, Canada Dialogue Health Technologies Inc. Full time

    **Your role as a Customer Marketing Specialist** Reporting to Pallavi Borkar, Manager, Product Marketing, you'll be the expert dedicated to building campaigns and content for Dialogue's members and clients. Your role is to help HR leaders and their employees from various industries understand how they can fully benefit from the Dialogue care...


  • Montréal, Canada Experience AI Solutions Full time

    Service Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award winning, socially responsible company with an operational presence in...


  • montréal, Canada Experience AI Solutions Full time

    Service Desk Analyst Start Date : as soon as possible. Type of employment : 12-month contract Number of Positions: 1 Location: Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills : Strong English communication skills are required. Perks: Work for a multinational, award winning, socially responsible company with an operational...


  • montréal, Canada Fed Supply Full time

    Hello Hello ! I'm Anissa, Recruitment Advisor for the employment agency Fed Supply, specialist by excellence in the areas of supply chain, logistics, transportation, and customer service - offering temporary and permanent jobs in the Grande Montreal region. Our team, experts in Supply Chain and Logi


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...


  • Montréal, Canada Autodesk Full time

    Job Requisition ID # - 24WD75245 - La traduction en Français se trouve plus bas!/The French translation can be found below!_ Position Overview Do you want the opportunity to be part of a startup environment and have a big impact on a brand-new product? Are you looking to be at the forefront of new technology to help people imagine, design, and make a...


  • Montréal, Canada Scotiabank Full time

    **Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...