Service Desk Specialist

4 weeks ago

montréal, Canada Experience AI Solutions Full time

Service Desk Analyst


Start Date : as soon as possible.

Type of employment : 12-month contract

Number of Positions: 1

Location: Montreal, Quebec (3 days per week in the office, 2 days remote)

Language skills : Strong English communication skills are required.

Perks: Work for a multinational, award winning, socially responsible company with an operational presence in many countries, having been in business for over 75 years. It is a culturally diverse environments, employing thousands of people around the world.


As a Service Desk Analyst, you will be a crucial part of our ServiceDesk in Montreal, playing a pivotal role in enabling our customers to maximize the use of our solutions. This contributes to a greener and more sustainable aviation through the enablement of flight and air traffic optimization. Reporting to the Regional Manager of the ServiceDesk, the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfillment.


Principal Duties and Responsibilities:

· Implement standard operating procedures related to incident and request management, focusing on standardized/documented incident management, such as those related to our global VHF network or basic requests.

· Keep accurate records, incident reports and provide comprehensive updates to stakeholders.

· Record all actions in accordance with the company's standard policies and procedures.

· Coordinate with vendors and service providers, as field representatives, on incident resolution, ensuring effective communication and quick resolution.

· Use various tools to monitor, remediate, and manage any assigned tickets.


Education and certifications:

High school diploma or its equivalent, supplemented by additional technical certifications or a degree in a related field.


Required Skills:

· Demonstrated expertise in telecommunications within a large-scale environment.

· Proven track record in a customer service role, preferably within a technical support or service desk setting.

· Dedication to ongoing learning and keeping abreast of industry trends and best practices.

· Customer service orientation, showcasing the capability to convey technical concepts effectively.

· Exceptional time management and multitasking skills for managing numerous customer inquiries simultaneously in a dynamic environment.

· Availability to work in a shift-based schedule, including weekends and holidays, ensuring 24/7 coverage.

· Proficient documentation skills to precisely record customer interactions and resolutions.

· Capability to work independently or collaboratively in a team-oriented environment.

· Adaptability, resilience, and a positive approach to managing challenging customer situations.


Preferred Skills:

· ITIL v3 or v4 certification

  • IT Service Desk Specialist, It!

    4 weeks ago

    Montréal, Canada First National Financial Full time

    We are hiring an IT Service Desk Specialist, IT! **The Role**: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests. **Reporting To**: Supervisor, IT Service Desk **Full-Time/Part -...

  • IT Service Desk Specialist, It!

    2 weeks ago

    Montréal, Canada First National Financial Full time

    We are hiring an IT Service Desk Specialist, IT! **The Role**: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests. **Reporting To**: Supervisor, IT Service Desk **Full-Time/Part -...

  • Service Desk Analyst

    4 days ago

    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Service Desk Specialist

    4 weeks ago

    Montréal, Canada Experience AI Solutions Full time

    Service Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award winning, socially responsible company with an operational presence in...

  • Service Desk Specialist

    4 weeks ago

    Montréal, QC, Canada Experience AI Solutions Full time

    Service Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award winning, socially responsible company with an operational presence in...

  • [lead Consultant]

    2 weeks ago

    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Consultant, Service Desk Analyst

    4 weeks ago

    Montréal, QC, Canada Genpact Full time

    Job Description - Consultant] [Service Desk Analyst, IT Support] (ITO078307) Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...

  • Consultant, Service Desk Analyst

    4 weeks ago

    Montréal, QC, Canada Genpact Full time

    Job Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...

  • Consultant, Service Desk Analyst

    4 weeks ago

    Montréal, QC, Canada Genpact Full time

    Job Description - Consultant] [Service Desk Analyst, IT Support (ITO078308) Consultant] [Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...

  • Service Desk Specialist

    4 weeks ago

    Montréal, QC, Canada Experience AI Solutions Full time

    Service Desk Analyst Start Date : as soon as possible. Type of employment : 12-month contract Number of Positions: 1 Location: Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills : Strong English communication skills are required. Perks: Work for a multinational, award winning, socially responsible company with an...

  • Junior Help Desk Specialist

    3 weeks ago

    Montréal, Canada Flinks Full time

    Version française à venir sous peu **About Flinks** Flinks drives and empowers financial innovation by pushing the limits of what’s possible. As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment and open...

  • Consultant] [Service Desk Analyst, IT Support] (ITO078307)

    4 weeks ago

    Montréal, QC, Canada Genpact Full time

    Job Description - Consultant] [Service Desk Analyst, IT Support] (ITO078307) Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...

  • Consultant [Service Desk Analyst, IT Support] (ITO078208)

    4 weeks ago

    Montréal, QC, Canada Genpact Full time

    Job Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...

  • Consultant] [Service Desk Analyst, IT Support (ITO078308)

    4 weeks ago

    Montréal, QC, Canada Genpact Full time

    Job Description - Consultant] [Service Desk Analyst, IT Support (ITO078308) Consultant] [Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...

  • Service Desk

    2 months ago

    Montréal, Canada Atlantis IT group Full time

    **Service Desk** **Toronto, ON (hybrid)** **Long Term** **Role and Responsibilities**: Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624

  • Service Desk

    2 months ago

    Montréal, Canada Atlantis IT group Full time

    **Service Desk** **Toronto, ON Montreal, QC** **Long Term** **Role and Responsibilities**: Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624

  • Manager, IT Help Desk

    3 weeks ago

    Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...

  • Manager, IT Help Desk

    3 weeks ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...

  • Service Desk Assistant.g5

    2 weeks ago

    Montréal, Canada International Civil Aviation Organization - ICAO Full time

    Job Opening **Posting Title**: - Service Desk Assistant, G5**Job Code Title**: - INFORMATION TECHNOLOGY ASSISTANT**Department/Office**: - International Civil Aviation Organization**Duty Station**: - MONTREAL**Posting Period**: - 24 August 2023 - 07 September 2023**Job Opening Number**: - 23-Information Management Systems-ICAO-217030-R-Montreal...

  • Help Desk Technical Support Specialist

    3 weeks ago

    Montréal, Canada Direct Travel Full time

    Position Overview As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to...