Bilingual Customer Service Representative

4 months ago


Toronto, Canada Carry Telecom Full time

**Billingual (French and English ) Customer Service Representative**

**Requirements and Responsibilities**:
Position Summary:
Manage large amounts of inbound and outbound both English and French line with sales and support calls in a timely manner. Process online orders and answer customer enquiries.

Essential Duties and Responsibilities:
Achieve conversion and revenue targets on orders
Resolve customer issues and meet customer needs
Utilize First Call Resolution on prior orders
Achieve call quality, productivity, and accuracy targets
Utilize multiple computer systems
Record and enter call activities into a computer information system software

Required Knowledge, Skills & Abilities:
Excellent voice quality, tone, pronunciation, and inflection
Strong computer, web navigation, and data entry skills
Desire to exceed customer expectations
Professional and confident demeanor
Extremely helpful to customers
Open to observation and coaching
Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Desired Knowledge, Skills & Abilities:
Experience in Telesales or Customer Service, call center environment.
Ability to work in a team environment to achieve individual and team targets
Equivalent or higher College degree is preferred
Excellent command of the English language.
French, Mandarin, or Cantonese is an asset.
Strong negotiation and objection handling skills.
Strong written and verbal communication skills.

French is required.

**Working Hours**:
Normal working hours is from 10:00am-7:00pm. 5 days on weekday, Monday to Friday, 40 hours a week.

**Benefits**:
**Vacation pay, Holiday overtime pay, and Salary Review Policy.**

**Salary**: $23-25/hour

Office address: 3550 Victoria Park Avenue, Suite #301, North York, ON M2H 2N5

**Description de l'emploi**

**Représentant du service a la clientèle**

**Responsabilités**:
Gérer de grandes quantités d'appels entrants et sortants en temps approprie.

Enregistrer et entrer les activités d’appel dans un logiciel de système d’information.

Assister les clients en répondant a leurs demandes concernant nos services et commandes.

Fournir un excellent service clientèle a tout moment.

Doit être disponible pour effectuer divers quarts de travail influences par les besoins de la compagnie.

Communiquer de manière appropriée avec les clients fâches pour résoudre leurs demandes.

S’épanouir en tant qu'un joueur d’équipe dans un environnement dynamique, et changeant.

Participer a des cours de formation supplémentaires au besoin.

S'acquitter d'autres taches selon les besoins et les instructions du superviseur ou du responsable.

Solides aptitudes a la négociation et au traitement des objections

Excellentes compétences en communication: écrite et verbale

Grande éthique de travail, ponctuelle, compétitive et bien concentrer sur le service a la clientèle

Excellente maîtrise de la langue anglaise.

Le français est obligatoire.

**Heures de travail**:
Les heures de travail sont de 10:00am-19:00pm. 5 jours durant la semaine, 40 heures une semaine.

**Bénéfices**:
Paie de vacances, remuneration des heures supplémentaires pendant les jours féries et révision des salaires

Type d'emploi : Temps Plein

Salaire : 23$-25$ /heure

Type d'emploi : Permanent

Rémunération : 23,00$ à 25,00$ par heure

Heures prévues : 40 par semaine

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Heures d’arrivée et de départ flexibles
- Nourriture à Prix Réduit ou Gratuite
- Stationnement sur place
- Tenue Décontractée

Horaire:

- 8 Heures

Expérience:

- call center: 1 an (Obligatoire)

Langue:

- Français (Obligatoire)
- Anglais (Obligatoire)

Lieu du poste : En présentiel

Date de début prévue : 2024-08-19



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