Chief Operating Officer, Ahl

4 months ago

Abbotsford, Canada Canucks Sports & Entertainment Full time

**POSITION**:Chief Operating Officer (COO)

**DEPARTMENT**:Abbotsford Canucks AHL Club & Abbotsford Centre

**REPORTS TO**: Executive VP, Venues & GM Rogers Arena

**SUMMARY**:
The COO manages and oversees all facets of business operations for the Abbotsford AHL club, the Abbotsford Canucks and Abbotsford Centre operations with the primary goal of thriving within the AHL and the Abbotsford community. They will lead all functional areas of the business from tickets sales, corporate partnerships to marketing along with concert and arena operations, and food and beverage operations. They will be a visionary leader for the organization and work closely with internal and external stakeholders across the organization, city, province, and partners, to execute the overall business strategy of the enterprise. This role requires a leader with operational expertise who can bring together a team to grow both the club and event operations commercially and promote the overall brand of AHL hockey in Abbotsford and across the province.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
(Other duties may be assigned as required)
- Oversee and provide strategic leadership for AHL hockey and concert events held at the Abbotsford Centre, in Abbotsford, British Columbia, including approximately 36 AHL Team games and 50 concerts/entertainment events each year, as well as maximizing the building with other rental events
- In collaboration with members of Canucks Sports & Entertainment’s Senior Leadership Team, develop and foster integrated initiatives that promote the ultimate hockey fan and concert goer experience
- Develop and implement strategies that will maximize the number of events held at Abbotsford Centre for increased revenues
- Oversee and provide strategic leadership to the Facility team responsible for the effective operation and maintenance of Abbotsford Centre and related equipment
- Oversee finances and lead the business to continuous profitability
- Develop and lead execution of external marketing, sponsorship sales, ticket sales, public relations and community relations plans.
- Oversee and provide strategic direction for day-to-day operations, including monitoring and forecasting revenue and expenses.
- Lead and direct all business aspects for both hockey and concert operations in Abbotsford Centre
- Lead and engage a positive, highly driven team with a vision to win in all they do
- Demonstrate and foster the organizations DREAM values of Discipline, Respect, Excellence, Attitude and Mindset
- Implement, grow, and foster a sales-driven, entrepreneurial, hard-working culture
- Represent the Club at a multitude of community events as the “face” of the Club

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:

- Entrepreneurial, highly driven leader with a demonstrated ability to motivate and inspire a high performing team
- Post-secondary university education in a related field of study with a minimum of 8-10 years’ of directly related experience.
- Experience creating strategic directions for businesses, including the development of tactical details in a wide range of operations such as marketing, ticket and sponsorship sales, hospitality, live entertainment, community and venue operations, while maintaining a clear view of the big picture
- A strong sales acumen
- Previous related experience in an NHL and/or AHL arena business operations experience an asset
- Experience with creating successful initiatives that focus on the customer experience
- A strong record of personal and team achievement over his/her career with clear substantial personal contributions to the positive evolution of the business through innovative thinking and an ability to make things happen
- Excellent communication, interpersonal, and conflict resolution skills
- Must be a team builder and team player with the ability to manage across a diverse organization
- Proven record of developing and maintaining strong partnerships and collaborative spirit with peers in all lines of the business
- Ability to relate professionally to all levels of staff, management, partners and clientele
- Demonstrated quick-learner with ability to handle multiple projects and meet deadlines
- Solid experience in leading, motivating and developing a positive and highly motivated team
- Excellent problem-solving, analytical, technical, IT and numerical abilities are crucial.
- Flourish in a public and media-facing role by having a visionary and inspiring approach within the community
- Ability to generate ideas and creative solutions
- Ability to build strong relationships with key stakeholders
- A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own
- Strong understanding of professional sports business strongly preferred
- Cross-cultural communication skills
- Travel may be required within North America

Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks S

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