Automotive Service Advisor

5 months ago

Regina, Canada Capital Automotive Group Full time

Capital Ford Lincoln Regina has a permanent full-time position open for a Service Advisor

The Service Advisor acts as the go-between for Service Technicians and customers facilitating a transparent and seamless customer experience.

Job Responsibilities:

- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information, vehicle walk-around, visual inspection and test drive if required
- Educate and assist customers in coordinating recommended maintenance of their vehicle
- Provide accurate cost and time of completion estimates for all diagnosis, vehicle repairs and recommended maintenance services
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Ensure proper authorization from customers for all work/diagnosis performed
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Check on progress of vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Provide an exceptional customer experience to drive loyalty
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer

At Capital, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:

- Prescription, Dental, Eye Care, Paramedical, Life insurance
- Short and Long term disability coverage
- Regular family-friendly social events
- Flexible work schedules to accommodate family commitments
- Maternity leave top-up program
- Employee and Family Assistance Program
- Competitive wage plan

**Requirements**:

- Maintain an energetic, professional, and positive personality throughout the workday
- Confident working with customers and staff from diverse backgrounds
- Effective listening skills when speaking with guests and Technicians
- Desire to provide a high level of customer service
- Valid Driver’s License
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal, and organizational skills
- Prior experience preferred but not required

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Regina, SK S4X 4P7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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