Service Advisor

5 months ago

Regina, Canada Capital Auto Mall Full time

Company:
102150881 Saskatchewan Ltd./DBA Titan Automotive Group

**Are you ready to rev up your career in the fast lane of automotive service excellence? Buckle up and join our team at Titan Automotive as a Service Advisor**

**Purpose**:
We're on the lookout for a dynamic individual who eats, sleeps, and breathes customer service. As a Service Advisor, you'll be the driving force behind our service department's success, ensuring every customer's experience is nothing short of spectacular. From scheduling appointments to diagnosing vehicle issues and everything in between, you'll be at the forefront of our mission to deliver unparalleled service and satisfaction.

**Essential Duties**:

- Ignite the Customer Experience: Greet customers with a smile and a handshake, making them feel like VIPs from the moment they walk through our doors.
- Master of Scheduling: Whip our appointment book into shape, juggling schedules like a pro to keep our service bays humming.
- Diagnostic Dynamo: Dive under the hood (figuratively speaking) to uncover vehicle mysteries, then provide expert advice and recommendations to keep our customers cruising smoothly.
- CSI Champion: Raise the bar on customer satisfaction, ensuring our CSI ratings soar higher than a hot rod on the open highway.
- Regulation Road Warrior: Navigate the maze of federal, provincial, and local regulations with finesse, ensuring compliance without breaking a sweat.
- Transparent Communication Connoisseur: Keep customers in the loop every step of the way, providing clear estimates, updates, and explanations like a true automotive virtuoso.
- Telecommunications Trailblazer: Field phone calls and messages with lightning speed, leaving no customer inquiry in the dust.
- Delivery Dynamo: Hand over the keys with flair, answering questions and sending customers off with a smile as bright as their freshly serviced ride.
- Continuous Learner: Stay ahead of the curve by attending training sessions and schooling, ensuring you're always at the top of your game.

At Titan, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:

- Prescription, Dental, Eye Care, Paramedical, Life insurance
- Long term disability coverage
- Regular family-friendly social events
- Flexible work schedules to accommodate family commitments
- Maternity leave top-up program
- Employee and Family Assistance Program

**Qualifications**:

- Fuel for Success: A track record of delivering top-tier customer service. Automotive knowledge is an asset but not a requirement.
- High-Octane Education: High school diploma or equivalent.
- Mechanical Mindset: General knowledge of mechanical operations to tackle any automotive challenge that comes your way.
- Sales Savvy: Experience in sales is preferred, but a passion for providing exceptional service is non-negotiable.
- Professional Pit Crew Look: Keep your appearance sharp and professional, because first impressions matter.
- Communication Cruise Control: Excellent oral and written communication skills to navigate the twists and turns of customer interactions.
- License to Drive: Hold a valid driver’s license and boast a clean driving record.

**Ready to Shift into High Gear?**

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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