Customer Service Agent, Financing

6 months ago

Montréal, Canada National Bank of Canada Full time

As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.

**Your compensation**

The salary starts at $23.50/hour. We also offer a program to reimburse tuition fees.

**Your job**
- Take calls from clients
- Answer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans)
- Listen to clients’ needs and offer personalized solutions
- Refer clients with specialized needs to the correct sector

Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

**Your team**

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

**Learning and development**

You’ll start with a training program lasting 6 to 8 weeks. Your on-the-job training will focus on learning how to help clients over the phone, and you'll be supported by a trainer.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

**Prerequisites**
- High school diploma
- Customer service experience
- Aptitude for building strong relationships and proactively establishing ties with clients

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**Your benefits** In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

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