Application Analyst, Lms

2 weeks ago


Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- As an Application Analyst for the Land Management System (LMS), you will play a key role in the configuration and modification of the business licensing workflow used in Emergency Management & Community Safety (EMCS) and the Land Management process for the City of Calgary. You will be responsible for configuring the City's business licence process and developing and designing innovative solutions to complex business problems across the business licence process and other City services that interact with that process. Primary duties include:

- Collaborate with Subject Matter Experts (SMEs), business partners and business analysts to translate business requirements to configuration requirements based on modules best suited for implementation.
- Provide solution alternatives and recommendations to business sponsors and management to address risks to existing business processes and downstream workflow and information flows.
- Maintain the Public One Stop Service Experience (POSSE) software by creating highly customized configurations and protocols used to share information for other municipal purposes.
- Implement customized business roles within the LMS that are tied to policy, bylaws and regulations that impact the Business Licence process.
- Maintain configuration and workflow documentation and ensure technical ¿as-built¿ are current with industry modeling practices.
- Provide training content to business leads and update internal users on intended functionality.

**Qualifications**
- Strong investigative and critical thinking skills to provide expertise in troubleshooting errors in workflow processing, data access, and document management.
- Excellent communication skills with a focus on delivering information to internal and external clients in a professional manner.
- The ability to develop collaborative working relationships along with a strong quality orientation and the ability to prioritize work and manage time effectively.

**Pre-employment Requirements**
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
- Business Unit: Emergency Management &
- Community Safety
- Position Type: 1 Permanent
- Location: 2340 22 Street NE
- Compensation: Pay Grade 11 $42.09 - 56.27 per hour
- Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal/External
- Job ID #: 308735



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