Application Analyst

2 weeks ago

Calgary, Canada City of Calgary Full time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Application Analyst in the WATSUN (Water, Assets, Technology, Spatial, Utility and Network) team, you will be responsible for application sustainment and configuration of key applications in the WATSUN portfolio which includes IBM MAXIMO and UKG (Kronos) solution. The WATSUN Program is a collection of business technology projects that will result in a major refresh of the processes systems used by Utility staff to manage water assets, workforce scheduling, and timekeeping activities that provide water, wastewater, and stormwater services.

As the Application Analyst you will deliver value by working with other team members to support and enhance the use of applications, GIS systems, and data related to Water Services. Primary duties include:

Perform system configuration of various work and asset management systems, manage changes and upgrades. Resolve operational issues by troubleshooting, researching, and testing. Design and configure end to end solutions that improve the Asset management and Workforce Management systems for the Utility. Identify data quality issues and ensure procedures and validations are in place to promote the quality of information stored in the systems. Develop and maintain workflow and information models' that describe the business process and related information flow. Develop custom procedures, reports and dashboards using Power BI, Business Objects, and other data analytical tools. Collaborate with business leads and subject matter experts to provide effective solution that resolve customer pain points and/or move business objectives forward. Provide end user support, training and documentation for various work and asset management systems and mobile devices. Support enhancement projects, communicate with stakeholders to gather business requirements, coordinate test activities, collaborate with team members to develop and implement solutions. Liaise with IT to extend client solutions with integrations and customization. Qualifications A degree in Computer Science, Chemistry, or a related field and at least 5 years of related experience. Advanced technical training in Structural Query Language (SQL), Power BI and/or SAP Business Objects is an asset. Advanced knowledge and experience on Asset Management and/or Workforce Management products would be considered an asset. Experience with IBM Maximo Asset Management, UKG(Kronos) products, Environmental Systems Research Institute (ESRI), Geographical Information System (GIS) solutions and scripting languages would be considered an asset. You have a customer service focus, the ability to develop trusted relationships, and the ability to work strategically as well as operationally.

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