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Customer Service Advisor

4 months ago

Ottawa, Canada Mr. Lube - Kanata Full time

**Updated: August 31st, 2023**

**Location: 639, Terry Fox Dr, Kanata, ON**

We're not looking for someone who "needs a job." We're looking for someone who can make a difference in our customers' experience, learn some skills and earn an income. Sales experience is preferred.

**Job Overview: Ready for a Change?**
- Named one of Canada's Best Managed Companies & 10 Most Admired Corporate Cultures, Mr. Lube offers a fun work environment, competitive wages, and the best paid training and advancement program in the industry for our employees._

**Customer Service Representative**
- In this role, you'll get to take full ownership over the complete customer experience. We will provide full training so you can confidently work directly on a customer's car and be in control of the entire customer service and sales cycle; from walking a customer through the services on a car to completing the tasks and sale._

**A Customer Service Representative at Mr. Lube spends**:
**70% of their time providing Customer Service**:
Greeting customers

Discussing products and services with customers

Providing recommendations based on vehicle assessments

Suggesting new products and services

Working with a close knit team and communicating with Lower Technicians

**30% of their time completing Mechanical Duties**:
Oil and filter changes

Replacement of vital car fluids (e.g. coolant, transmission, and transfer case fluid)

Replacement of parts under the hood (e.g. air filters, headlights, taillights and wiper blade replacements)

Refilling performance enhancers to ensure the car runs smoothly (e.g. engine stop leak, oil treatment, and valve cleaner)

Performing courtesy checks on all vehicles (e.g. topping up fluid levels, cleaning windows and checking tire pressure)

Performing tire changes and rotations

**What else can you expect from a career at Mr. Lube?**
- A fun environment with the best paid training in the industry Excellent employee incentives and recognition. With constant learning and growth opportunities. A company, management and team that cares. If you have a positive attitude, flexible availability, are driven to succeed, have a willingness to learn, and genuinely like interacting with people, _**put yourself in the driver's seat at Mr. Lube**

**Please contact**:
Denis Gagne

**Area Manager**

**Job Types**: Full-time, Part-time
Part-time hours: 20-44 per week

**Salary**: From $16.50 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

Ability to commute/relocate:

- Ottawa, ON K2L 4H9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Advisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person