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Bilingual Customer Care Advisor
2 months ago
We are seeking a highly skilled and customer-focused Customer Care Advisor to join our team at Scotiabank. As a Customer Care Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:- Provide personalized customer service to clients via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Use knowledge of Scotiabank's products and services to offer valuable advice and solutions to customers
- Work collaboratively with internal teams to resolve complex customer issues
- Meet or exceed customer satisfaction targets and quality standards
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of Scotiabank's products and services an asset
- Ability to work flexible hours, including evenings and weekends
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
