Manager, Vehicle Protection Products and Tcuv

6 months ago

Toronto, Canada Toyota Full time

**Manager, Vehicle Protection Products and TCUV**

**Rank 7**

**Scarborough, ON**

Toyota Canada Inc. (TCI) has an exciting opportunity for a Manager of Vehicle Protection Products and Toyota Certified Used Vehicle (TCUV) to support our Dealer Standards and Sales department. This is a full-time position overseeing a team of four - two directly managed and two indirectly supervised. Reporting to the National Manager, Dealer Standards and Sales Operations, this individual will play a pivotal role in enhancing TCI’s value chain by increasing customer retention and profitability through numerous effective programs and products.

**What We’ll Bring**:
**_ Company & Culture _**
- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career
- A focus on respect for people and continuous improvement
- Summer Hours - condensed work week during the summer

**_ Benefits_**
- Competitive compensation package including bonus
- Extended health care and dental benefits effective immediately
- Company pension plan with additional employer contributions
- Company demo vehicle
- Associate vehicle discount program
- Reimbursement programs (tuition & fitness)
- Paid holiday shutdown and competitive paid time off benefits
- Sabbatical leave program

**What You’ll be Doing**:

- Program and Product Management _
- Ensure that all aspects of the Extra Care Protection (ECP) program operate smoothly and efficiently; this includes but is not limited to planning, setting targets, budgeting, legal review, marketing, training, and managing special requests
- Facilitate the transfer of knowledge and skills necessary to achieve TC’s ECP objectives to all Zones, Lexus and Dealers
- Maintain high satisfaction rates and the retention of active ECP customers
- Support daily operations managing the roadside assistance program through planning, vendor management and customer case escalation
- Strategically develop, propose and launch new Business Office & Value Chain Products
- Lead the Business Office Product Sounding Board (Dealer Committee) to gain feedback and alignment from Dealers on current and potential future products
- Create and update all marketing material to ensure dealers and customers have current material to help promote the sale of Business Office Products
- Generate innovative project or product ideas and secure alignment and approval from senior management
- Manage Toyota Certified Used Vehicle (TCUV) program through effective budget management, training, marketing, performance tracking, and responding to special requests; focus on optimizing the program to bring more value to customers, dealers and TCI
- People Management _
- Align team goals with TCI vision & hoshin priorities, establish checkpoints to support progress toward deadlines, coach team members on revising/pivoting to drive successful project completion
- Drive learning & development through timely, candid guidance/feedback, seek opportunities for project work that align with team member growth opportunities and career goals
- Communicate and prioritize project/task responsibilities of direct reports, provide guidance, feedback, and accountability for individual performance
- Communicate corporate messages providing appropriate context in a timely manner
- Initiate and implement appropriate Kaizen efforts which results in work efficiencies relating to cost reduction or avoidance, improved time and process efficiencies
- Other _
- Lock in and measure incremental success through the creation of Standard Operating Procedures (SOPs)
- Standardize and share successes across the team or organization through 'yokoten' (shares best practices)
- Maximize dealer participation in TCI programs

**What You’ll Bring**:

- University degree in a relevant field of study (e.g. business, operations, automotive)
- 7 years of experience within the automotive industry; specifically working in a retail, manufacturing or product protection space
- Previous experience working in a field role with automotive dealers is an asset
- Prior people management or leadership experience is a strong asset
- Experience planning and managing a large budget
- Excellent written and oral communication skills including presentation skills
- Strong ability to develop and maintain positive relationships
- Proven analytical skills and ability to produce results; strong organizational skills
- Creative thinking and ability to generate innovative ideas with a customer centric focus
- Strong leadership skills; proven ability to coach and mentor others
- Ability to initiate & improve work processes to increase efficiencies
- Strong conflict resolution and negotiation skills

**About Us**

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts a

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