Account Manager

4 months ago

Ottawa, Canada Bryan's Auction Services Ltd Full time

**Who We Are**

Headquartered in Puslinch, Ontario, with a second location in Trenton; Bryan’s Auction Services is the home of great deals We're a safe and reliable marketplace that connects a nation of buyers and sellers to deliver a winning experience. Dating back to our first auction in 1972, Bryan’s has evolved from small in-person auctions to a trusted online platform that makes buying and selling effortless and efficient. By offering a seamless end-to-end transparent process, Bryan’s has grown into a well-known and respected business in the industry with a steady history of growth.

Beyond what it says on our website, like our founder Bryan Lillycrop and his son Ken, we are passionate not only about helping clients manage the asset transition process and buyers find great deals, but also creating a collaborative and diverse working environment that supports the personal and professional growth of our team members.

**The Opportunity**

We are seeking an Account Manager skilled at building trust-based relationships to play a pivotal role in Bryan’s continued growth into Eastern Ontario and South-Western Quebec.

In this role, the majority of your time will be spent identifying, developing, and cultivating prospects to move them through the sales cycle and close new accounts. You’ll nurture and continue to strengthen your existing accounts. You’ll partner with the Marketing team and the Director of Marketing and Business Development to plan campaigns, events, and other lead-generating activities that boost Bryan’s market presence, increase engagement, and build brand loyalty by working collaboratively with various internal and external stakeholders.

While you will be provided with an initial list of regional consignors and prospects, this primary focus of this role is to identify, nurture, and secure new accounts and increase regional brand awareness.

**The Ins and Outs of the Job**

Reporting directly to the Director of Marketing and Business Development, you will be responsible for:

- Identifying new business opportunities, discovering and understanding their needs and educating potential consignors about transition of fleet, farm, and other heavy equipment assets; maximizing return on asset disposal; and growing their own businesses by partnering with Bryan’s
- Building strong relationships necessary to nurture leads through the sales cycle and secure consignments into auction each month
- Nurturing existing client relationships to identify opportunities for continued account growth
- Liaising with the Administrative and Site Leadership teams to ensure that delivery of your consignor items to site is scheduled and ownerships, keys, and other vital paperwork or information is communicated and delivered
- Tracking your prospecting activities in HubSpot and participating in weekly virtual or in-person sales meetings to discuss potential and secured auction items, client satisfaction, and other key metrics
- Managing your accounts pre
- and post-auction, resolving any issues to ensure a high level of client satisfaction and secure repeat business
- Partnering with Sales and Operations team members to understand the end-to-end consignment process and spending time on site when needed to keep a pulse on what is happening within the business
- Collaborating with the Sales, Marketing, and Management teams to plan and execute sales campaigns, trade shows, and other brand-awareness activities or events
- Generating brand awareness by attending trade shows, conferences, networking events, and other sales-generation opportunities
- Attending virtual and in-person sales training sessions
- Continually expanding upon your product knowledge and monitoring changes to industry trends or and best practices
- Working according to the Ontario Occupational Health and Safety Act and Bryan’s health and safety policies and procedures.
- Completing other duties as assigned.

**Who You Are**

A tried-and-true sales professional, you:

- Are comfortable working in a team environment, but you thrive on independent work
- Are a strategic thinker with strong business acumen
- Have a competitive spirit, are driven by results, and are continually learning, growing, and setting bigger goals for yourself
- Are self-motivated, persuasive, adaptable, accountable, and solution-focused
- Understand that the foundations of strong relationships are built on integrity, authenticity, and consistency.
- Negotiate and resolve conflict with ease.
- Are highly organized and able to prioritize in order to manage your time and resources effectively.

Your education and career path are likely to have culminated in:

- A degree or diploma in Sales, Business, Communications, or a similar field is preferred.
- A well-established track record of sales and/or revenue generation experience in the auction, liquidation, construction, agriculture, or heavy equipment industries.
- A high level of comfort working with CRM and data mining

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