Account Manager

3 months ago

Ottawa, Canada Tyndale USA Full time

The Tyndale Company, an award winning, family-owned and American based leading supplier of Flame-Resistant apparel, is continuing our expansion into the Canadian marketplace with the addition of a new Account Manager within Ontario or Alberta. This is a unique blend of sales support and account management where a results-driven, organized, and motivated person will contribute to our customer success.

Tyndale’s Account Managers create long-term, trusted relationships with new and existing customers and successfully manage vital activities related to customer onboarding, retention, and satisfaction. Account managers contribute substantially to sales territory growth by partnering with our internal sales teams and their customers offering technical expertise enhancing Tyndale’s program success. Additionally, the Account Manager skillfully presents key performance data to key decision makers which showcases Tyndale’s value.

**Responsibilities**:

- Main-point-of-contact managing and growing national accounts, while driving participation in customer meetings, and resolving all account issues to full satisfaction;
- Facilitate the successful implementation of flame-resistant uniform service programs and enhancements through the alignment of internal teams, presentation development and delivery, and a focus on continuous improvement of the customer experience;
- Presenting and demonstrating the value of products and services to existing accounts, constantly looking for alternative solutions to ensure the customer experience, adhering to Tyndale’s Account Policy and solution offerings;
- Maintain forecast information in Salesforce database for assigned territory;
- Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs;
- Act as a system expert with full understanding of complex custom programs, the ability to produce daily reports, offer technical and creative solutions that result in program efficiency, and strengthen client partnerships. Utilization of most advanced tools to complete internal tasks;
- Act as product expert with full understanding of industrial standards;
- Provide daily oversight of program success of assigned accounts ensuring program accuracy, seeking continuous improvements and efficiencies with a laser focus on the customer experience.;
- Manage and perform all renewal needs for account renewals;
- Staying current on company offerings and industry trends.
- Develop, analyze, and validate data presented to clients, showcase product performance with visual impact, and highlight KPI success;
- Attend customer meetings both in person and virtually for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives;
- Support Tyndale’s customers and National Sales Executives via full understanding and execution of customer contract terms including pricing guidelines, payment terms, custom KPI goals, and renewal dates;
- Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities;
- Attend and participate in industry related business, trade, and safety events.

**Qualifications**:

- Associates degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required;
- Proficient in Salesforce or related CRM, Excel and Microsoft Office strongly preferred;
- Fluency in French required;
- Proficient in Zendesk a plus:

- Ability to travel as needed, both internationally, nationally, and regionally via air and/or car; expected travel up to 35%;
- Attention to detail with a commitment to achieving results through service excellence and high standards;
- Excellent written and verbal communication skills;
- Creative, flexible, and innovative self-starter and team player;
- Strong organizational skills; able to manage priorities, workflow, and meet deadlines;
- Strong analytical skills; able to utilize data to drive customer needs
- Excellent problem resolution and consultative sales skills;
- Current valid driver’s license required.
- Current passport required.

**About Tyndale**:
Tyndale Company, Inc., located in Pipersville, Pennsylvania, USA, is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 30 years of FR experience. We serve electric utilities, oil and gas, transportation, and other industries across all 50 states.

We are a family-owned company, and we believe that the key to our success is our employees. Because of this, Tyndale has been recognized as an employee-rated Top Workplace in the Great

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