Intern, Sales Department

7 days ago


Oakville, Canada Golf Canada Full time

OPPORTUNITY:
Title: Sales Department Intern

Reports to: Manager, Ticket Operations and Service

Location: Golf Canada Head Office

Status: Contract

Ideal Start Date: Late April 2025

OVERVIEW:
About Us

About Role

PRIMARY DUTIES:
1. Sales & Service of RBC Canadian Open & CPKC Women’s Open Tournaments 60%
- Receive in-bound and place out-bound calls relating to ticket sales and service.
- Responsible for receiving, processing, packaging and reconciliation of orders for the RBC Canadian Open, CPKC Women’s Open and other Golf Canada Programs.
- Work & Support our Admissions Tents on site at our tournaments.
- Assist with communication and support our customers in our mobile and secondary ticketing initiatives.
- Work with Professional Championships & Sales teams to manage on-site corporate hospitality customer requirements for Canadian Opens.
- Train and support our volunteers on policies & procedures.

2. Accreditation Professional Championships 25%
- Produce and track Photo ID’s using Ticketmanager system.
- Track and distribute physical badges using Ticketmanager system.
- Work & Support our Accreditation Office during tournament weeks.
- Upkeep and maintenance of photo ID printers.

3. Administrative Support 10%
- Processing of payments and light accounting.
- Pulling of Reports & creating Invoices.
- Support of our Sales & Finance teams.

4. Other Duties 5%
- Special assignments and projects required.

REQUIRED SKILLS, KNOWLEDGE, & ABILITIES:

- Some extended hours, weekends and nights required (Specifically surrounding tournament weeks).
- Strong organizational skills and administration skills.
- Excellent oral and written communication skills are important due to the significant number of phone calls and questions interns are required to handle.
- Strong decision making and conflict resolution abilities.
- Customer service and Sales/Marketing/Telemarketing/Customer Service experience is considered an asset
- High Proficiency with Microsoft Office Suite including advanced MS Excel skills.
- Bilingual (English and French) not required but considered an asset.
- Ticket software experience preferred
- Golf knowledge or experience is not required but a passion and interest in the game of golf and in Golf Canada’s mission is.

APPLICATION DETAILS:
Golf Canada - Human Resources

1333 Dorval Drive, Suite 1

Oakville, ON L6M 4X7

How to apply: Forward cover letter and resume to Career Page, NO PHONE CALLS PLEASE to the above contact by January 19th, 2025. Golf Canada thanks all applicants but will contact only those who will be invited for an interview. Due to the nature of this position, there may also be some travel required and the need to work some weekends.

OFFRE D’EMPLOI:
Titre : Stagiaire, Service des ventes

Relève de : Gestionnaire, Opérations et service de billetterie

Lieu : Siège social de Golf Canada, Oakville, ON

Poste : Contractuel

Date d’entrée en fonction souhaitée : Fin d’avril 2025

Veuillez noter que dans le présent document, le genre masculin est utilisé comme générique, dans le seul but de ne pas alourdir le texte.

SURVOL:
À propos de nous:
À propos du poste:
PRINCIPALES TÂCHES:
1. Vente et service pour l’Omnium canadien RBC et l’Omnium féminin CPKC 60%
- Recevoir des appels entrants et passer des appels sortants concernant la vente de billets des tournois et le service après-vente.
- Agir comme responsable de la réception, du traitement, de l’emballage et du rapprochement des commandes pour l’Omnium canadien RBC, l’Omnium féminin CPKC et d’autres programmes de Golf Canada.
- Travailler au soutien des tentes d’admission sur le site de nos tournois.
- Aider aux communications et assurer le soutien de nos clients sur nos applis mobiles de billetterie.
- Travailler avec les équipes des championnats professionnels et des ventes pour gérer les besoins des clients en matière d’hospitalité d’entreprise sur le site pour les omniums canadiens.
- Former et soutenir nos bénévoles en matière de politiques et procédures.

2. Accréditations aux championnats professionnels 25%
- Produire et assurer le suivi des badges et photos d’identité à l’aide su système Ticketmanager.
- Faire le suivi des badges à l’aide su système Ticketmanager.
- Travailler au soutien de notre bureau d’accréditation pendant les semaines de tournoi.
- Assurer l’entretien et la maintenance des imprimantes de pièces d’identité.

3. Soutien administratif 10%
- Traitement des paiements et comptabilité élémentaire.
- Création de rapports et production de factures.
- Soutien à nos équipes des ventes et des finances.

4. Autres tâches 5%
- Affectations spéciales sur demande.

COMPÉTENCES REQUISES:

- Capacité de respecter un horaire de travail parfois allongé, comme les week-ends et les soirées (en particulier pendant les semaines de tournoi).
- Fortes compétences organisationnelles et administratives.
- Excellentes compétences en communication verbale et écrite, particulièrement importantes en ra



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