Learning and Development Facilitator Iii

2 months ago

Toronto, Canada TD Bank Full time

409621BR

Wealth Management

Toronto, ON

May 16, 2023

Company Overview

**Job Description**:
Job Description Summary:

- KEY ACCOUNTABILITIES:
CUSTOMER
- Facilitate timely, high quality consistent, creative, leading edge learning solutions for most complex and multi business/organization wide facilitated solutions through multiple delivery approaches that positively impact business and TD metrics
- Facilitate more strategic conversations with leaders at multiple levels, with less prescriptive content, using facilitation and adult learning expertise to structure and facilitate these interactions
- Proactively look for ways to enhance learner experience and engagement
- Actively support greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups
- Create a safe space for learners to express new ideas and concepts, try out new skills, seek and give feedback and coaching, while using adult learning expertise to drive learners to take ownership of their learning and the learning experience
- Demonstrate effective, polished and professional delivery, presentation and facilitation skills to audiences
- Ensure business relevancy, ‘make meaning’ for learners and business representatives, ensure learner engagement and capability build by actively participating in the business environment and operations
- Complete facilitation and coaching observations and action plans in partnership with delivery manager to ensure effectiveness of resources and to build capability development plans
- Lead partnerships with relevant internal and external stakeholders/ committees/ boards etc. to provide consultation and advice on learning programs, strategies, options and assessments for special initiatives and broad business changes
- Provide input, counsel and advice on the design and development of new and maintenance of existing programs in partnership with design/development, program evaluation and management, to ensure the end-user and facilitator perspective is reflected
- Take on strategic planning and key leadership facilitation engagements, aligned to strategic business priorities; Providing expert quality facilitation of strategic facilitation sessions
- Contribute to the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization
- Consult, coach and partner with senior leaders who deliver program content to enable readiness, capability and comfort in the classroom environment

SHAREHOLDER
- Complete all required scorecard and roster accountabilities in a timely way for people managers, to be able to assess their resource utilization and maintain a low level of time spent on administrative activities
- Consistently demonstrate and exemplify best practices in the areas of facilitation and training delivery, including virtual delivery and is a role model and mentor for newer and more junior facilitators
- Ensure consistent alignment to overall L&D maintenance strategy as it relates to facilitation
- Consistently demonstrate knowledge and practice of effective adult education principles - problem solving techniques, discussion leading, effective questioning and conflict resolution
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

**Requirements**:
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
- Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and kno

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