Learning and Development Facilitator Iii

6 months ago

Toronto, Canada TD Bank Full time

**Learning and Development Facilitator III**:

- 418203BR

**Job Category - Primary**
- Human Resources

**Work Location**
- TD Centre - South - 79 Wellington Street West

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

The Learning and Development (L&D) Facilitation team is passionate about delivering "best workshop ever" experiences for participants and bringing value for TD. We are driven to train our employees by providing end-to-end delivery in a way that maximizes their skills and capabilities to the fullest. Our facilitators think like a customer and act like an owner when designing learning programs to leave a positive impact. If you can be a brand champion who can execute with impact and innovate with purpose by demonstrating your talents in training and facilitation, then join our team to contribute in our success.

**Job Details**

Job Description Summary:
KEY ACCOUNTABILITIES:
CUSTOMER
- Facilitate timely, high quality consistent, creative, leading edge learning solutions for most complex and multi business/organization wide facilitated solutions through multiple delivery approaches that positively impact business and TD metrics
- Facilitate more strategic conversations with leaders at multiple levels, with less prescriptive content, using facilitation and adult learning expertise to structure and facilitate these interactions
- Proactively look for ways to enhance learner experience and engagement
- Actively support greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups
- Create a safe space for learners to express new ideas and concepts, try out new skills, seek and give feedback and coaching, while using adult learning expertise to drive learners to take ownership of their learning and the learning experience
- Demonstrate effective, polished and professional delivery, presentation and facilitation skills to audiences
- Ensure business relevancy, 'make meaning' for learners and business representatives, ensure learner engagement and capability build by actively participating in the business environment and operations
- Complete facilitation and coaching observations and action plans in partnership with delivery manager to ensure effectiveness of resources and to build capability development plans
- Lead partnerships with relevant internal and external stakeholders/ committees/ boards etc. to provide consultation and advice on learning programs, strategies, options and assessments for special initiatives and broad business changes
- Provide input, counsel and advice on the design and development of new and maintenance of existing programs in partnership with design/development, program evaluation and management, to ensure the end-user and facilitator perspective is reflected
- Take on strategic planning and key leadership facilitation engagements, aligned to strategic business priorities; Providing expert quality facilitation of strategic facilitation sessions
- Contribute to the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization
- Consult, coach and partner with senior leaders who deliver program content to enable readiness, capability and comfort in the classroom environment

SHAREHOLDER
- Complete all required scorecard and roster accountabilities in a timely way for people managers, to be able to assess their resource utilization and maintain a low level of time spent on administrative activities
- Consistently demonstrate and exemplify best practices in the areas of facilitation and training delivery, including virtual delivery and is a role model and mentor for newer and more junior facilitators
- Ensure consistent alignment to overall L&D maintenance strategy as it relates to facilitation
- Consistently demonstrate knowledge and practice of effective adult education principles - problem solving techniques, discussion leading, effective questioning and conflict resolution
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

**Job Requirements**
- EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techni

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