Inside Sales Representative

2 months ago

Toronto, Canada Roadpost Full time

**Inside Sales Representative**
**About Roadpost**:
Roadpost is a leading provider of mobile satellite communication solutions. Roadpost serves thousands of individuals that work or travel beyond the limits of cellular coverage. From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and enthusiasts, Roadpost’s customers have many faces, but a common concern - the need for reliable communications that they can access anywhere.
Roadpost has over 70 employees between our Toronto and Seattle offices, serving over 75,000 subscribers. Our growth has come organically, through acquisition, and through innovative and proprietary product introductions including our ZOLEO messaging app and device. We value innovation, teamwork, and an entrepreneurial ability to get things done.
**Summary**:
The ISR role is a specialized role within the broader sales team The ISR reports to the Inside Sales Operations Manager

**Key Responsibilities**:

- Generate new business opportunities by contacting existing accounts and cold calling marketing qualified leads.
- Create professional quotes/proposals.
- Track leads and provide regular follow-ups until close.
- Work within the defined sales process, maintain accurate sales CRM records.
- Contribute to the evolution of the sales process to ensure continued effectiveness.
- Meet monthly SLAs, productivity targets, and quality standards.
- Engage in team sales activities by liaising with technical support and the customer to provide exceptional onboarding experiences.
- Maintain a good relationship with corporate sales representatives and escalates appropriate leads.
- . Update industry and product knowledge through self-study and participating in sales training.
- Maintain awareness of competitor product offerings.
- Record and share prospect and customer feedback to drive product and process improvement.
- Participate in other sales centric activities as directed by management.

**Qualifications & Skills**:

- 2+ years of experience selling communications products or recurring subscription products to general consumers and SMB. Satellite telecom and/or Telecom sales experience considered an asset.
- Enthusiastic and self-driven to meet sales targets.
- Must be coachable and open to feedback from all levels of management.
- Ability to interpret and process contract requirements, purchase orders etc.
- Comfortable maintaining sales conversations to build rapport.
- Professional written communication skills.
- Be able to work from home and office using Road post’s hybrid model.
- Customer-centric focus on providing reliable service to internal/external customers and to a broad audience.
- Patient, resourceful and self-reliant with excellent analytical, problem assessment/problem-solving skills.
- Able to handle difficult customer situations and arrive at a positive resolution.
- Excellent time management and organizational skills.
- Proficient with Microsoft Office, sales CRM systems, and billing systems.
- Availability for holiday coverage required.
- Leading sales calls via Zoom or Microsoft Teams an asset.
- French or Spanish language capability an asset.
- Post-secondary diploma or equivalent.

**What we Offer**:
**- Base salary + commission
- Corporate bonus
- Hybrid work model
- 3 weeks’ vacation

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