Commercial Office Coordinator

7 months ago

Calgary, Canada Doka Full time

**Company Description**:
Doka’s expertise in formwork technology is unparalleled in the industry and we are proud of the difference we make globally “It’s not just formwork - it’s DOKA” is impressively demonstrated worldwide in buildings like the Burj Khalifa (Dubai), in hydroelectric generating stations like the Keeyask (Nelson River in northern Manitoba) - and in parts of the Brenner Base Tunnel (European Alps).

Collaborative teamwork of nearly 7000 employees in over 160 distribution/logistics facilities in more than 70 countries is one of the primary reasons behind our success. With more than 150 years of history as a family owned company, we recognize and appreciate our employee’s work every day by rewarding them with flexible work hours, competitive wages, bonuses, training/development opportunities and a comprehensive group benefits program including RRSPs.

The Commercial Office Coordinator reports to the Branch Operations Manager and will assist in the administration of the daily work of the Operations Department including assisting the Operations Manager with month end closing duties. He/she will collaborate with the Sales team to handle all aspects of servicing accounts. This includes but is not limited to order processing and invoicing, inventory management/control, processing returns, voids, branch office and equipment logistics, yard operations.

**Responsibilities**
- Manages and maintains all aspects of customer accounts and the order process including order placement, order entry, follow up, price verification and product inquiries, using an in house order processing system;
- Connects on a daily basis with all levels of staff in all departments (Sales, Engineering, Operations, Finance) and Yard personnel etc. to ensure customer needs are met;
- Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner;
- Timely communicate issues that affect the original order status;
- Accurately handles pricing, order entry billing and credit requests on a timely basis;
- Identifies and researches any order processing system inaccuracies, recommends solutions and takes action ensuring corrective measures are immediately implemented;
- Manages the back order process and consistently ensures that back orders have been satisfied;
- Identifies insufficient inventory and notifies logistics/operations personnel to ensure the procurement and equipment transfer process begins immediately;
- Reviews order confirmations to confirm accurate billing;
- Consistently quotes the correct custom item cost price and list price to both the customer and salesperson;
- Confirms freight costs are added to all orders except customer pick up orders.

**Qualifications**:

- High School Graduate;
- Associate Degree in Business or related field a plus;
- 1-3 years of experience in Project Coordination/Management;
- Additional experience in customer service, business administration, or logistics preferred;
- Possesses strong problem resolution skills;
- Strong interpersonal, communication, organization and follow-up skills along with a strong numerical aptitude required;
- Effectively manages multiple tasks and handles all responsibilities with a strong sense of urgency;
- Able to manage time effectively, take initiative, manage and adjust priorities;
- Excellent communication skills including an excellent command of English (speaking, reading, writing);
- Qualitative abilities including strong analytical skills, technical proficiency and effective problem solving skills;
- Willing and able to learn new products, concepts and techniques and computer software programs;
- Team player able to work independently in a results-driven, fast-paced environment.

**Additional Information**:

- To qualify:_
- _ applicants _**_must currently reside in Canada and_**_ _**_must be _**_authorized to work for any employer in Canada (Permanent resident or Canadian work permit holder);_
- **_ must clearly state their desired salary expectations_**_ in their cover letter;_
- _ should reside within local area of the branch._
- Doka is an Equal Opportunity Employer. A company of the Umdasch Group._

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