Customer Service Representative
6 months ago
**About the Company**
Founded in 1928, TST-CF Express provides LTL service within Canada from 24 locations and between Canada and the U.S. through its strategic partnership with Saia LTL Freight.
**Job Duties and Responsibilities**
- Investigate and resolve service failures, collaborate with appropriate departments to prevent reoccurrences
- Tracking and tracing of shipments throughout our system and those of our agents
- Manage and document customer complaints
**Qualifications Required**
- Strong service ethic, interpersonal and customer service skills
- Team-oriented and able to work collaboratively and independently.
- Knowledge of AS/400 system an asset
- Intermediate skills in MS office
- Resourceful and good problem-solving skills
- Experience in the transportation industry an asset
- Comfortable in a fast-paced work environment
- French / English functional
**Work Hours**:
- 8:30 to 17:00, Monday to Friday,
- ½ hour schedule unpaid lunch break
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Transportation Industry: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- French (required)
Work Location: In person
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