Supervisor, Human Services, Housing Access

1 month ago


Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20833

Supervisor, Human Services, Housing Access & Supports
Healthy & Safe Communities Department
Housing Services Division

NUMBER OF VACANCIES: 1 Full-Time Regular

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 6
- SALARY/HOUR: $52.958 - $66.198 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Regular/Permanent

Job Description ID #: A13726

**SUMMARY OF DUTIES**

Reporting to the Manager, Social Housing, the Supervisor, Human Services - Housing Access & Supports provides day to day oversight to a multi-functional workforce engaged in supporting Housing Services clients, visitors and guests. Working collaboratively with other supervisors, ensures that the Access to Housing, Rent Supplement and Housing Allowances programs are effectively administered and delivered within the standards, allocations and mandates of all pertinent legislation, policies and procedures. The Supervisor, Human Services - Housing Access & Supports ensures customer needs and legislative requirements are met while managing the daily activities and operations of a staff team that supports individuals who need access to social housing and other related housing stability supports. The Supervisor will be directly responsible for leading change and supporting the team in a changing work environment.

Participates in HSC emergency preparedness planning, development and training and responds to all municipal emergencies as requested.

GENERAL DUTIES

As a member of the leadership team in Housing Services, the Supervisor leads and supports the transformation of service delivery to integrated human services. Responsible for cost effective administration and timely delivery of Access to Housing, Housing Support, Rent Supplement and Housing Allowance programs; adheres to the standards, allocations and mandates of all pertinent Federal, Provincial and Municipal legislation, policies and procedures.

Analyzes changes occurring in the internal/external environment to determine what program, operational or policy action must be taken to ensure continued compliance with standards. Ensures the provision of quality service delivery of the program by assisting the Manager in the development of an annual program operational work plan ensuring alignment with divisional, departmental and City’s plans. Interprets and ensures compliance with municipal and departmental policies and procedures such as Attendance Management and various specific by-laws. Provides input to the Manager on strategic and operational planning regarding the Housing Access and Supports program.

Provides direction, leadership and coordination of teamwork. Directly supervises a team of unionized employees with responsibility to oversee the day to day operations of the business unit including scheduling, establishing priorities and delegation of duties to staff, ensuring maximum utilization of human resources. Fosters a work environment which supports customer service, innovation and quality of service. Engages employees in discussions on process and business improvement.

Provides leadership, consultation, advice and direction to employees on program eligibility, file management skills, caseload and time management, office policies and procedures and community resources issues. Provides case plan consultation when staff present unusual problems of difficult cases involving discretion or requiring supervisory approval under the Housing Services Act, 2011, the Ontario Works Act and Ontario Disability Support Program other relevant legislation such as the Ontario Disability Support Program, Family Law Reform Act and federal legislation.

Assists direct reports to find solutions including the use of resources available to them. Clarifies eligibility issues with residents regarding legislation or eligibility decisions by telephone, correspondence or in person to confirm fair, ethical and accountable administration.

Monitors and evaluates employee performance, career development and succession planning activities. Motivates and encourages employees to achieve high levels of performance and productivity through open and transparent setting of goals and expectations which are aligned to the City’s strategic plan and departmental goals and



  • Hamilton, Canada City of Hamilton Full time

    Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody...


  • Hamilton, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Supervisor**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to...

  • Housing Support Worker

    17 hours ago


    Hamilton, Canada Ontario Municipal Social Services Association Full time

    Location Hamilton, Ontario Department Healthy & Safe Communities Employment Type Permanent, Full-Time Minimum Experience Mid-level Compensation $38.049 Hourly Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene,...

  • House Monitor

    4 weeks ago


    Hamilton, Canada Freedom Housing Full time

    **About us** FREEDOM HOUSING INC. is a non-profit organization that promotes wellness and independence by providing low-cost supportive housing and other programs for vulnerable persons. Freedom Housing was established in 2017 with a mission to help clients to gain or regain valuable and meaningful roles in the community by providing them with structure,...


  • Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Housing Worker

    1 month ago


    Hamilton, Canada Housing Help Centre Hamilton and Area Full time

    **Housing Worker** **Summary of Duties** Perform initial intake assessments and triage for clients who are looking for support to access and maintain housing, prevent housing loss and access the Centre, via walk-in, phone-in, or over the internet. Support referrals to services offered by the Hamilton Housing Help Centre and across the...


  • Hamilton, Canada St. Matthew's House Full time

    Outreach Worker St. Matthew’s House (SMH) is a charitable not-for-profit multi-service agency. Services include emergency food, crisis intervention and outreach to seniors and vulnerable persons to support independent living. Clients include persons with limited or no income, persons living in poor health or with chronic conditions, persons of all ages...


  • Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...


  • Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...


  • Hamilton, Canada City of Hamilton Full time

    Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody...

  • Housing Worker

    4 weeks ago


    Hamilton, Canada Hamilton Housing Help Centre Full time

    **Housing Worker - Utility Role** **Summary of Duties** The Housing Worker - Utility Role will cover multiple service delivery domains and increase departmental capacity as needed to meet client demand or offset departmental staffing shortages. Duties will range from initial intake assessments and triage for clients who are looking for support to the...


  • Hamilton, Canada 541 Eatery and Exchange Full time

    **About us** 541 Eatery & Exchange is a non-profit organization where everyone has access to excellent food. We operate a pay-it-forward system that ensures daily access to food and beverages for every patron regardless of their ability to pay. We address isolation and loneliness by creating space for people to connect.. Our work environment includes: -...


  • Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...


  • Hamilton, Ontario, Canada Good Shepherd Centres Full time

    Shifts are Monday to Friday (9:00am to 5:00pm) with one late shift (11:00am to 7:00pm) per week on a set schedule. Some flexibility in work hours may be required.Who We AreThe work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food...


  • Hamilton, Canada Jack Astor's Full time

    Our Jack Astor's team is looking for a Front-of-House Supervisor to join the team. At Jack Astor’s it’s all about personality, yes, we’re all about a delicious menu and fantastic beverages, but more than that we own fun. Yep, our teams are more than our co-workers, they’re our Peeps. Whatever role we hold in the restaurants, we are there for each...


  • Hamilton, Canada YWCA Hamilton Full time

    **Who We Are** Founded in 1889, **YWCA Hamilton** is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe,...


  • Hamilton, Canada Ontario Aboriginal Housing Services Full time

    **The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘**_Our Children’s Medicine’ _**in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to...

  • Head Supervisor

    2 days ago


    Hamilton, Canada Donut Monster Full time

    Donut Monster is a specialty donut producer that makes fresh, from-scratch donuts at our shop on Locke Street in Hamilton. We are looking for a Head Supervisor to join our leadership team. The Head Supervisor will report to the Operations Manager (OM), and will assist in managing Front of House staff. They will assist the OM in creating the weekly schedule,...


  • Hamilton, Canada Access Full time

    Description **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who...

  • Housing Coordinator

    1 month ago


    Hamilton, Canada Good Shepherd Centres Full time

    **HOURS - **Predominantly 9am-5pm Monday to Friday, with some evenings and weekends as required **Who We Are** The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and...