Supervisor, Human Services
2 weeks ago
**About the City of Hamilton**
**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**
**JOB POSTING**
JOB ID #: 20580
Supervisor, Human Services - Child Care System Support
Healthy & Safe Communities Department
Children's & Community Services Division
NUMBER OF VACANCIES: 1 Full-Time Regular
UNION/NON-UNION: Non Union Mgmt Professional
HOURS Of WORK: 35.00 per week
- GRADE: 6
- SALARY/HOUR: $52.699 - $61.634 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
STATUS/LENGTH: Regular, Permanent
Job Description ID #: A12576
As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.
**SUMMARY OF DUTIES**
Reporting to the Manager, Early Years, the Supervisor, Human Services - Child Care System Support provides day to day oversight to a multi-functional staff team responsible for approving referrals for access to licensed child care including children with special needs and the oversight for Hamilton’s Early Years Quality program. The Supervisor is responsible for ensuring operator compliance in accordance with the City’s Funding Agreement in the areas of quality, inclusion and funding. This position also supports operators with their legal obligations under the Child Care and Early Years Act. Working collaboratively with the Division’s leadership team, ensures that the delivery of these services is effectively administered and delivered within the standards, allocations and mandates of all pertinent legislation, policies and procedures. The Supervisor ensures customer needs and legislative requirements are met while managing the daily activities and operations of service delivery. The Supervisor will be directly responsible for leading change and supporting the staff team and child care community in a changing work environment.
Participates in HSC emergency preparedness planning, development and training and responds to all municipal emergencies as requested.
**GENERAL DUTIES**
As a member of the leadership team, the Supervisor leads and supports the transformation of service delivery to integrated human services. Responsible for cost effective administration and timely delivery of service and program; adheres to the standards, allocations and mandates of all pertinent Federal, Provincial and Municipal legislation, policies and procedures.
Analyzes changes occurring in the internal/external environment to determine what program, operational or policy action must be taken to ensure continued compliance with standards. Ensures the provision of quality service delivery by assisting the Manager in the development of an annual program operational work plan ensuring alignment with divisional, departmental and City’s plans. Interprets and ensures compliance with municipal and departmental policies and procedures such as Attendance Management and various specific by-laws. Provides input to the Manager on strategic and operational planning regarding access, quality and inclusion of children enrolled in licensed child care programs that have funding agreements with the City of Hamilton.
Provides direction, leadership and coordination of teamwork. Directly supervises a team of unionized employees with responsibility to oversee the day to day operations of the business unit including scheduling, establishing priorities and delegation of duties to staff, ensuring maximum utilization of human resources. Fosters a work environment which supports customer service, innovation and quality of service. Engages employees in discussions on process and business improvement.
Provides leadership, consultation, advice and direction to employees and community based child care programs on program eligibility, policies and procedures and community resources issues. Provides action plan consultation when unusual problems of difficult situations arise involving discretion or requiring supervisory approval under the Child Care Service Management and Funding guidelines, City of Hamilton Funding agreements, College of Early Childhood Educators or City policy and procedures.
Assists direct reports to find solutions including the use of resources available to them. Clarifies
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