Housing Worker
2 weeks ago
**Housing Worker**
**Summary of Duties**
Perform initial intake assessments and triage for clients who are looking for support to access and maintain housing, prevent housing loss and access the Centre, via walk-in, phone-in, or over the internet. Support referrals to services offered by the Hamilton Housing Help Centre and across the community.
**Responsibilities & Duties**
- Present a positive and professional image of the HHHC to all visitors.
- Perform intake assessment and triage all walk-in and phone-in clients, referring them to internal and/or external resources.
- Provide program information on support services and available resources.
- Respond to all inquiries and support client in accessing information and services.
- Organize, maintain, and coordinate client records and manage database files.
- Operational support including setting up prior to opening and closing, photocopying, stocking resources and updating listings.
- Perform other duties as assigned related to major responsibilities of the job.
**Qualifications**
Education & Experience
- College diploma or an acceptable combination of education and experience;
- 1 - 5 years customer service and community-based experience.
**Skills**:
- Ability to handle all information in a confidential manner.
- Strong verbal and written communication skills to exchange information clearly and concisely with team members and clientele.
- Strong interpersonal skills to effectively liaise and consult with clients, other team members and community contacts.
- Strong customer service orientation.
- Superior telephone manners.
- Assessment and objective observational skills.
- Administrative and organizational skills with the ability to prioritize tasks.
- Ability to keep accurate, clear and concise records.
- Problem solving skills.
- Ability to work both independently and within a team environment.
- Data processing and information management skills.
- Well organized and able to work with predetermined deadlines.
- Pleasant and tactful personality with strong verbal communication skills.
Knowledge
- Knowledge of customer service principles and practices.
- Knowledge of housing resources, poverty issues and other social issues.
- Knowledge of relevant legislation and policies including the Residential Tenancy Act, the Social Housing reform Act and other related legislation.
Other Duties
- Participate in Staff and other meetings.
- Perform other duties as assigned, which are directly related to the major responsibilities of the position.
- Participate in health and safety activities.
**Permanent Position - Full Time**
**Hourly Rate: $21.61 hour**
**Earliest Anticipated Start Date: Monday April 17th 2023**
**Hours of Work: Monday to Friday, 9:00am-4:30pm**
**Location: Hamilton Ontario**
**Closing Date of Posting: Monday April 10th 2023**
**Interested individuals please submit a resume**
**This job is a union position in the Unifor Local 504 bargaining unit.**
**Salary**: From $21.61 per hour
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Application deadline: 2023-04-11
Expected start date: 2023-04-17
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