Front of House Manager

2 weeks ago

Hamilton, Canada 541 Eatery and Exchange Full time

**About us**

541 Eatery & Exchange is a non-profit organization where everyone has access to excellent food. We operate a pay-it-forward system that ensures daily access to food and beverages for every patron regardless of their ability to pay. We address isolation and loneliness by creating space for people to connect..

Our work environment includes:

- Food provided
- Lively atmosphere
- Wellness programs

Embodying the mission of 541 Eatery & Exchange, this role is responsible for supervising, training, and supporting Front of House staff and volunteers of varying skill levels and abilities. This Manager will work alongside staff to maintain all Front of House operations and their tasks will include ordering supplies, maintaining equipment, tracking inventory, and fostering a safe, hospitable, and equitable environment for all patrons.

**Role and Responsibilities**
- Fostering a climate of respect and cooperation between all coworkers — both staff and volunteers.
- Training, supporting, and supervising all Front of House supervisors, servers, and volunteers.
- Compassionate support for community members in situations of distress (could look like building trust in relationships, offering mental health check-ins, and providing dignified care to people who use drugs.)
- Responding to critical incidents using non-violent and de-escalatory means or supporting staff in responding to critical incidents, including debriefing and follow-up reporting.
- Ensuring volunteers and staff practice safe hygienic food handling and drink preparation at all times.
- Consulting with back of house staff to ensure that baked goods are well-stocked.
- Working with the Operations Manager to ensure volunteers are scheduled efficiently during service hours and that the volunteer program is accessible to all volunteers.
- Quality control of beverages, including espresso drinks, lemonade, and iced tea made by staff and volunteers.
- Training, scheduling, and managing volunteers, co-op students, and paid placements.
- Organizing volunteer & donor appreciation events with the Executive Director and Operations Manager.
- Order and receive supplies and stock for the Front of House.
- Scheduling staff and volunteers including Front of House Supervisors, Servers, and Runners.
- Consult, develop, and provide feedback on policy and oversee adherence by staff and volunteers.
- Oversee Front of House maintenance tasks, including weekly garbage pickup, bathrooms, sharps removal, snow shoveling/salting, etc.
- Coordinate staffing and supplies for events hosted in the space after business hours.
- Collaborating with Kitchen Managers to plan, prep, and host community holiday dinners.
- Must be able to expertly perform the duties of all other Front of House staff and volunteers, including cash, drink preparation, running dishes, busing tables and washing dishes if needed.
- Performing all other duties as assigned.

**Job Types**: Full-time, Permanent

**Salary**: From $21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Wellness program

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 2023-04-17

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