Client Success Representative

3 weeks ago

Calgary, Canada JumpDEMAND Full time

Department: Client Success

Reports To: Vice President, Client Success

Location: Virtual (in Calgary, Alberta)

**COMPANY OVERVIEW**

**Beyond Providing a Dynamically Comprehensive Marketing Automation Tool**

One of the primary challenges facing modern-day businesses is determining exactly what marketing efforts are working for them, and where they need to improve. Indeed, at the end of the day, the term “marketing” needs to translate into tangible results that sales teams, managers and others can see and measure and that’s precisely where we come in.

Based in Canada with a primary office in Calgary, Alberta — and boasting clients hailing from all over the world — ActiveDEMAND is the company behind the highly successful ActiveDEMAND marketing automation platform, considered our flagship offering. ActiveDEMAND started as a digital marketing agency with a vision: build a modern tool set for the multi-client marketer. ActiveDEMAND was launched in 2012 and though its’ conceptualization has been materializing since 2005. Since 2002, the founders have constructed a plethora of tools and systems to not only effectively market products and services, but to bridge the gap between marketing and sales.

**JOB SUMMARY**

**Are you looking for a versatile opportunity where you have an impact? Do you have exceptional client/customer service skills?**

Our Client Success Team is the heart and soul of our business. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you

We will count on you to bring new ideas and client feedback to us, in order to continue improving our software to be the most user-friendly option available.

**RESPONSIBILITIES**
- Manage support tickets and implementation services while ensuring they are delivered/solved on time.
- Onboarding and training of new and existing clients.
- Assist clients with varying levels of marketing skills to understand and be successful with ActiveDEMAND and FunnelFLARE.
- Work with Engineering to debug, reproduce, and solve bugs that clients may encounter
- Create and update support articles and training material
- Become an ActiveDEMAND and FunnelFLARE expert
- Build long-term relationships with our clients to increase the adoption of our software.

**QUALIFICATIONS**
- Education and Experience:_
- 2+ years of experience in a similar role, preferably within a marketing agency or SAAS company.
- 1+ years of digital marketing experience.
- A Diploma or Degree in Computer Information Systems or Computer Science would be an asset.
- Skills and Knowledge:_
- Experience with client-facing support in a technical setting.
- Demonstrate excellent customer service skills.
- Website development experience (HTML, JS, CSS) would be considered an asset.
- Outgoing and enjoys proactively engaging with people.
- Ability to work well within a team and independently.
- Excellent written and oral English (fluent) communication skills.
- Exceptional problem-solving and critical thinking skills are a must.
- Communicate in a professional and friendly manner at all times.
- Highly organized and detailed-oriented.

**WHAT WE OFFER**
- The annual salary range for this position is $40,000 - $48,000.
- The opportunity to work with an exciting, innovative, and growing company.
- Virtual Work from home within Calgary, AB.
- 2 weeks of vacation.
- Extended Health Care Coverage, including Vision, Dental, and Prescription Drugs.
- We would like to thank all applicants for their interest, however only those selected for an interview will be contacted._

**Salary**: $40,000.00-$48,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift

Application question(s):

- (Yes/No) Do you have a Diploma or Degree in Computer Information Systems, Computer Sciences, or a related field?
- What are your salary expectations for the role?
- What is your proficiency level in the English Language? (Elementary, Limited, Professional, Native/Bilingual)

**Experience**:

- client support: 2 years (required)
- digital marketing: 1 year (preferred)
- website development: 1 year (preferred)

**Location**:

- Calgary, AB (required)

Work Location: In person

  • Client Success Manager

    7 days ago

    Calgary, Canada Showpass Full time

    Salary: Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experience for their customers through next-generation technology. We combine cutting-edge software and hardware for seamless on- and offline sales, while delivering event management tools on the same integrated...

  • Client Success Manager

    7 days ago

    Calgary, Alberta, Canada Showpass Full time

    Salary: Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experience for their customers through next-generation technology. We combine cutting-edge software and hardware for seamless on- and offline sales, while delivering event management tools on the same integrated...

  • Client Success Manager

    3 weeks ago

    Calgary, AB, Canada Vividtheory Full time

    At Vivid Theory we believe...“You Can!” Whether innovating a new idea, building amazing new software, or creating the next best marketing campaign, we live by the motto, “You Can”. Employers often ask why you'd be a good fit to work for them. We prefer to begin by showing why we'd be a good fit for you.Reasons why you would want to work at...

  • Client Success Engineer/Specialist

    10 hours ago

    Calgary, Alberta, Canada Revsolz Corp Full time

    Hey there, Customer ChampionsAre you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in CalgaryIn this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by...

  • Client Success Engineer/Specialist

    2 weeks ago

    Calgary, Canada RevSolz Corp. Full time

    Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...

  • Client Success Engineer/Specialist

    2 weeks ago

    Calgary, Canada RevSolz Corp. Full time

    Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...

  • Client Success Engineer/Specialist

    2 weeks ago

    Calgary, Canada RevSolz Corp. Full time

    Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...

  • Client Success Engineer/Specialist

    1 day ago

    Calgary, Canada Revsolz Corp Full time

    Hey there, Customer Champions!Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary!In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by...

  • Client Support Representative

    7 days ago

    Calgary, Canada The Co-operators Full time

    Are you looking for a Part-Time Job that can work around your busy home life? A better opportunity awaits Discover a better place to grow your career: a place that’s caring, engaging and rewarding. We’re proud of our diverse culture of trust and respect. It’s a culture guided by solid leadership and collaboration from every member of our...

  • Full time Sales Representative

    2 weeks ago

    Calgary, Canada The Acquisition Group Full time

    Ready to Make an Impact?If you are ready to join a forward-thinking company, be a part of our success story, and take your sales career to new heights, we want to hear from you. and we want you to be a part of this journey. We foster a collaborative, fast-paced, and rewarding environment where your success is our success.As a Field Sales Representative, you...

  • Full time Sales Representative

    7 days ago

    Calgary, Canada The Acquisition Group Full time

    Ready to Make an Impact?If you are ready to join a forward-thinking company, be a part of our success story, and take your sales career to new heights, we want to hear from you. and we want you to be a part of this journey. We foster a collaborative, fast-paced, and rewarding environment where your success is our success.As a Field Sales Representative, you...

  • Full time Sales Representative

    1 week ago

    Calgary, Canada The Acquisition Group Full time

    Ready to Make an Impact? If you are ready to join a forward-thinking company, be a part of our success story, and take your sales career to new heights, we want to hear from you. and we want you to be a part of this journey. We foster a collaborative, fast-paced, and rewarding environment where your success is our success. As a Field Sales Representative,...

  • Full time Sales Representative

    2 weeks ago

    Calgary, Canada The Acquisition Group Full time

    Ready to Make an Impact?If you are ready to join a forward-thinking company, be a part of our success story, and take your sales career to new heights, we want to hear from you. and we want you to be a part of this journey. We foster a collaborative, fast-paced, and rewarding environment where your success is our success.As a Field Sales Representative, you...

  • Full time Sales Representative

    2 weeks ago

    Calgary, Canada The Acquisition Group Full time

    Ready to Make an Impact?If you are ready to join a forward-thinking company, be a part of our success story, and take your sales career to new heights, we want to hear from you. and we want you to be a part of this journey. We foster a collaborative, fast-paced, and rewarding environment where your success is our success.As a Field Sales Representative, you...

  • Full time Sales Representative

    3 weeks ago

    Calgary, Canada The Acquisition Group Full time

    Ready to Make an Impact? If you are ready to join a forward-thinking company, be a part of our success story, and take your sales career to new heights, we want to hear from you. and we want you to be a part of this journey. We foster a collaborative, fast-paced, and rewarding environment where your success is our success. As a Field Sales Representative,...

  • Client Success Specialist

    3 weeks ago

    Calgary, Canada Forge Performance Group Full time

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals.  This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist  Blackline Safety is...

  • Client Success Specialist

    4 weeks ago

    Calgary, Canada Forge Performance Group Full time

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals.  This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist  Blackline Safety is...

  • Client Success Specialist

    3 weeks ago

    Calgary, Canada Forge Performance Group Full time

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals.  This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist  Blackline Safety is...

  • Client Care Representative

    3 weeks ago

    Calgary, Canada Rogers Insurance Ltd. Full time

      Sharp Insurance is passionate about being an industry trailblazer.   If you’re driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you! We value being exceptional at every level, providing outstanding customer service, and being innovative with everything we do. Sharp Insurance and the Sharp Group...

  • Client Success Engineer/Specialist

    2 weeks ago

    Calgary, AB, Canada RevSolz Corp. Full time

    Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the...