Client Success Manager

1 month ago

Calgary AB, Canada Vividtheory Full time

At Vivid Theory we believe...“You Can” Whether innovating a new idea, building amazing new software, or creating the next best marketing campaign, we live by the motto, “You Can”.

Employers often ask why you'd be a good fit to work for them. We prefer to begin by showing why we'd be a good fit for you.Reasons why you would want to work at Vivid Theory: A fresh start with a young, energetic team.Vibrant work environment.Creative freedom to make a direct and immediate impact on our technologies.Successfully launched and validated product.See your work live and being used by thousands of customers and consumers.Expedited advancement opportunities and ownership potential.Operate in a new style “self-care” work schedule. Company Description Vivid Theory is an innovative technology studio, distinguished by our development of internal companies and unique ideas, specializing in SAAS and PAAS products. Under our guiding tagline, "Where Dreams Meet Innovation," we focus on the fusion of bright ideas with clear concepts to build groundbreaking software solutions. Our approach combines creative thinking with precise execution, creating products that are both visionary and practical. The ethos "Build Big Things" drives our ambition to transform bold ideas into substantial, market-leading enterprises. As a hub of innovation, Vivid Theory is more than just a company; we are a crucible of transformative ideas, shaping the future by turning our internal concepts into impactful technological realities.Vivid Theory has a mature vision and a talented team in place. People are the core of a successful team. Our team is organized, talented, and highly motivated. If you are looking for a new opportunity in Calgary tech to grow with, this is for you. The “right person” is as important as the ideal candidate for the team.

Key Responsibilities:

  • Assist Customer Success Managers in the onboarding and training of dealership clients.
  • Demonstrated ability to critically analyze existing processes, identify gaps, bottlenecks, and inefficiencies, and propose data-driven solutions.
  • Serve as the day-to-day contact for dealership clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
  • Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
  • Streamline communication and collaboration among project team members, including external service providers, to guarantee punctual delivery.
  • Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
  • Partner closely with the sales and marketing teams to actively contribute to the creation of comprehensive marketing campaigns, impactful case studies, effective customer retention strategies, and targeted retargeting initiatives.
  • Knowledge of quality assurance principles and methodologies to ensure that SOPs are in compliance and contribute to enhanced process performance.

Experience and Qualifications:

  • 2 years experience in Client Success in a B2C setting and/or relevant account management positions
  • Working experience in SaaS B2B is a plus
  • Knowledge of CRM software (eg. Salesforce) and/or Monday.com / Slack
  • Excellent communication skills and ability to build relationships
  • Demonstrated organizational and time-management skills
  • Enthusiastic and passionate attitude
  • Strong verbal, written, and interpersonal communication skills
  • Ability to multitask and work efficiently and effectively to meet required deadlines
  • Ability to learn quickly and apply knowledge practically
  • Ability to work in a team environment

Vivid Theory and HeyAuto are equal opportunity employers. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all of our employees- their diverse backgrounds, abilities and experience make our business stronger.

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