Client Success Specialist
1 month ago
Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of our client: Blackline Safety.
Client Success SpecialistBlackline Safety is hiring a Client Success Specialist to join our growing team. This role will be based in Calgary and report to the Manager, Client Success, the Client Success Specialist plays a key role in maintaining positive relationships, driving clients goals, and aiding in the retention efforts of our key clients. The Client Success Specialist role involves a combination of customer service, relationship management, technical knowledge, and strategic guidance. You will be working directly with Client Success Managers on our largest accounts, responsible for the growth, expansion, and health of those customers.
Who are you?
You believe in a customer-focused company with a passion for business development through relationships and understand the value of client retention. You are an energetic leader, focused on relationships with a drive for results. You want to be constantly listening to customers and continuously test, enhance, and personalize the customer experience. You are curious, collaborative, and take ownership. You thrive in a fast-paced environment, take initiative, and are a self-starter.
Responsibilities
- Work with the CSM and key account points of contact throughout the customer journey to effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 95% of renewals within the designated quarter
- Identify and drive growth opportunities inside the key account accounts and work with the CSM to make sure we close those opportunities for new business
- Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
- Creating and managing customer advocacy – referrals, case studies, white papers
- Understanding of the company’s product catalog, their application within customer accounts, and comfort in consistently communicating the benefits of the distinctive features of the product
- Document all activities within the companies’ CRM (Customer Relationship Management)
- Actively look for ways to improve process efficiencies and effectiveness
- Other duties as assigned.
Skills and Prerequisites
- Strong Blackline Product and Service knowledge along with PowerBi and HubSpot expertise
- Demonstrate ability to consistently, and independently, apply project management principles, including collaboration with other teams, to fulfill account management tasks or other specially assigned projects.
- Proficient with the full MS Office suite, including Teams, Excel, and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience.
- Demonstrate the ability to manage multiple tasks simultaneously to efficiently meet target outcomes
- Proven ability to work within a team structure and collaborate when called upon
- Confidence to present to clients both virtually and in face-to-face,in-person situations
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Clear written and verbal communication with strong interpersonal skills
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company.
Blackline Safety is powered by the diversity of our talented employees. We are an equal-opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
#J-18808-Ljbffr-
Client Success Engineer/Specialist
2 weeks ago
Calgary, Canada RevSolz Corp. Full timeAre you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...
-
Client Success Engineer/Specialist
2 weeks ago
Calgary, Canada RevSolz Corp. Full timeAre you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...
-
Client Success Engineer/Specialist
4 days ago
Calgary, Canada RevSolz Corp. Full timeAre you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...
-
Client Success Engineer/Specialist
3 weeks ago
Calgary, Canada RevSolz Corp. Full timeAre you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...
-
Client Success Engineer/Specialist
5 days ago
Calgary, Alberta, Canada Revsolz Corp Full timeHey there, Customer ChampionsAre you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in CalgaryIn this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by...
-
Client Success Engineer/Specialist
5 days ago
Calgary, Canada Revsolz Corp Full timeHey there, Customer Champions!Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary!In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by...
-
Client Success Engineer/Specialist
3 weeks ago
Calgary, AB, Canada RevSolz Corp. Full timeAre you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the...
-
Calgary, Canada Uber Full timeJob Description: The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and...
-
Calgary, Canada Uber Full timeJob Description: The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and...
-
Calgary, Canada Uber Full timeJob Description: The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and...
-
Calgary, Canada Uber Full timeJob Description: The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and...
-
Client Care Specialist
5 days ago
Calgary, Canada VCA Animal Hospitals Full time**Veterinary Reception, Client Care**: **Location: Calgary, AB**: Calgary Animal Referral and Emergency (C.A.R.E.) Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us...
-
Client Services Specialist
7 days ago
Calgary, Canada DATA COMMUNICATIONS MANAGEMENT Full time**DATA Communications Management** 10 SMED LANE SE Calgary AB, T2C 4T5 **Client Services Specialist - CALGARY LOCATION** **PERMANENT FULL-TIME** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership...
-
Client Care Specialist
1 day ago
Calgary, Canada VCA Animal Hospitals Full timeVeterinary Reception, Client Care Location: Calgary, AB Calgary Animal Referral and Emergency (C.A.R.E.) Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us in...
-
Client Care Specialist
5 days ago
Calgary, Canada VCA Full timeVeterinary Reception, Client Care Location: Calgary, AB Calgary Animal Referral and Emergency (;Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us in...
-
Client Success Manager
2 weeks ago
Calgary, Canada Showpass Full timeSalary: Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experience for their customers through next-generation technology. We combine cutting-edge software and hardware for seamless on- and offline sales, while delivering event management tools on the same integrated...
-
Client Success Manager
2 weeks ago
Calgary, Alberta, Canada Showpass Full timeSalary: Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experience for their customers through next-generation technology. We combine cutting-edge software and hardware for seamless on- and offline sales, while delivering event management tools on the same integrated...
-
Customer Success Team Specialist
1 month ago
Calgary, Canada Circle Cardiovascular Imaging Inc. Full timeDo you want to join a diverse and global team that is revolutionizing the cardiovascular healthcare industry? Circle CVI is hiring! **About Circle Cardiovascular Imaging** Circle Cardiovascular Imaging Inc. (Circle CVI) is revolutionizing the medical technology industry by developing world-class and advanced post-processing solutions for cardiovascular and...
-
Customer Success Specialist
4 weeks ago
Calgary, Canada Secure Energy Full timeTogether, we are SECURE . Job Purpose: The Customer Experience Specialist will be empowered to engage with key customers, stakeholders and teams across the industry to bring to life an improved customer experience using a web and mobile-based application. Starting with the initial customer journey, this role focuses on successful onboarding,...
-
Client Success Manager
4 weeks ago
Calgary, AB, Canada Vividtheory Full timeAt Vivid Theory we believe...“You Can!” Whether innovating a new idea, building amazing new software, or creating the next best marketing campaign, we live by the motto, “You Can”. Employers often ask why you'd be a good fit to work for them. We prefer to begin by showing why we'd be a good fit for you.Reasons why you would want to work at...
