Manager, Primary Care

6 months ago

Kingston, Canada Kingston Community Health Centres Full time

**Title: Manager, Primary Care**

Reports to: Director, Clinical Services

Location: Kingston, ON

Position Type: Permanent, 37.5 hours/week

**Salary**:$76,986 - $90,577, annually

**Preamble**

This is a great opportunity to play a key leadership role in the creation of a new collaborative Health Home focused on team-based primary care, partnerships, and holistic health.

**Position Summary**

The Manager leads and supports a multi-disciplinary team of primary care and allied health professionals and administrative staff to deliver client-centered and equity-oriented primary care. The Manager is focused on creating and sustaining a collaborative, well-integrated, and efficient primary care clinic that supports the provision of primary care, specialist services, and health promotion, prevention, and wellness programs for community members.

The Manager fosters a culture of collaboration, connection, and communication amongst staff and external partners and is committed to supporting individual and team-based learning and development opportunities.

**Responsibilities**

**Key Responsibilities Detailed Responsibilities**

**Planning, Developing and Managing Programs**
- Plans, develops and implements program and project plans (including primary care, allied services, virtual care, practical assistance, as well as collaborative initiatives with other health services organizations, to meet the needs of the population and relevant expectations of the strategic plan, quality plans and the funder.
- Encourages innovation, systems and processes for improving quality and efficiencies.
- Ensures programs and services are client-centred, integrated, evidence-based and consistent with best practices.
- Establishes and maintains internal supports for program delivery, involving facilities, technology, finances, communication, functional needs.
- Distributes resources for optimal program delivery.
- Modifies programs to meet evolving needs.

**Quality Improvement, Program Evaluation**
- Leads quality improvement initiatives to support the delivery of quality care and process improvement
- Develops and implements effective systems, processes, and tools for daily program management.
- Evaluates programs to ensure they meet client expectations, the strategic plan, quality plans and the funder.
- Identifies and tracks key performance targets and critical metrics.
- Collects and monitors program data, identifies trends and makes projections.
- Ensures accountability to clients and community through reporting and evaluation measures.
- Completes program plans and reports, meeting funder and organizational deadlines.
- Identifies gaps and needs in service delivery and where necessary, advocates for funding to meet population health needs.

**Team Building, Leadership, Supporting and Supervising Team Members**
- Leads staff recruitment and ensures human resource processes such as recruitment and selection, orientation, performance evaluation and training are followed properly.
- Encourages different disciplines to work together collaboratively toward a common purpose.
- Inspires teams and individuals to look beyond their particular objectives, and to focus on integrated approaches for improved client outcomes.
- Facilitates an understanding and appreciation of different disciplines within various program teams.
- Develops processes to encourage care plans that advance health determinants.
- Creates a shared understanding of client-centred approaches.
- Ensures adequate levels of staff to support programs’ operations.
- Directly supervises all primary health care team staff.
- Fosters a positive, healthy and safe work environment.
- Maintains open communication and effective internal relationships.
- Ensures communication flow within and among teams.
- Organizes and leads regular team meetings.
- Complies with all relevant legislation and KCHC policies, including privacy laws

**Financial Management**
- Prepares and manages operational budgets.
- Prepares funding proposals.
- Provides leadership in preparing funder reports.
- Approves expenditures within budget and scope.
- Ensures spending does not exceed the budget.

Developing and Maintain Internal/ External Relationships
- Establishes effective relationships and collaborative arrangements with other KCHC programs; participates in internal organizational meetings and committees.
- Establishes effective relationships and collaborative arrangements with community groups, funders, and other organizations to help achieve programs’ goals.
- Cooperates and supports complementary programs in other organizations that support KCHC’s primary health care program, including primary health information management, health planning and research activities community planning.
- Follows-up on client complaints and feedback.

**Organizational Responsibilities**
- Complies with all relevant legislation and KCHC policies, including privacy laws.
- Commits to acquiring an understanding of t

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