Ci Business Support Coordinator

3 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 37073

Ministry: Children's Services

Location: Edmonton, Alberta

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: January 23, 2023

Classification: Administrative Support 5

**About Us**:
The Ministry of Children’s Services works to foster a society in which families are safe and resilient, individuals have sustainable employment, vulnerable Albertans have the supports they require and no one is left behind. Children’s Services mission is to assist Albertans in creating the conditions for safe and supportive homes, communities and workplaces so they have opportunities to realize their full potential. Its core business is to work collaboratively with community partners to deliver citizen-centered programs and services that improve quality of life for Albertans. The ministry deals with topics that vary widely and addresses many of the issues people face across their life span.

To find out more about our work visit:
**Role**:

- Are you looking for a rewarding and challenging opportunity to use your strategic thinking and enhance your analytical skills? Do you have what it takes to join a group of professionals committed to making a real difference in the lives of children, youth and families?_

The Regulatory Compliance, Quality Assurance, and Business Supports (RQB) Division is responsible for regulatory oversight of child intervention and child care including statutory functions, workforce development and training, quality assurance, and client and system data management. The division is also responsible for business planning and reporting, and business supports. The Division works closely with the Child Intervention Delivery (CID) division, which serves approximately 10,000 children annually under the Child, Youth and Family Enhancement Act. Of that number, approximately 7,000 children are in the care of the director at any given time.

The Ministry and key stakeholders require reliable, objective and readily available information to make informed decisions. These electronic and paper records must be managed safely, securely and effectively so that access to child intervention case records are organized and filed according to record and information management policies, regulations, legislation and best practices.

Reporting to the Manager, CI Business and Operations Support, the CI Business Support Coordinator is responsible for participating in and coordinating a number of records management initiatives, including digitization (scanning) projects, the implementation of the new Electronic Content Management (ECM) solution and harmonizing case file management processes with information and record management policies and best practices. This position will also provide essential administrative support to the CIBS unit and the PIEP branch (as part of a team of administrative staff) such as accounts payable, inventory management and supply ordering, surplus, 1GX support, etc.

This position is responsible for:

- Supporting Child Intervention staff to use the ECM system to its capacity and intent.
- Providing support for quality assurance and scanning audit activities conducted on digital records.
- Liaising with users, Ministry and DFNA staff at all levels to resolve challenges and work to find solutions.
- Interfacing with CIBS Support desk team to support their tickets and data fixes.
- Administrative work for the unit and branch such as processing invoices, maintaining supply inventory, 1GX support, etc.
- Supporting records management projects, including digitization (scanning) projects.
- Providing records expertise and support to program areas related to the management of semi-active and inactive records.

**Qualifications**:
**Education**:
High school diploma and a minimum of **three years** related experience.
A diploma in record management/business administration would be considered an asset. Equivalencies will be considered.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

**Requirements**:

- Experience with records and information management.
- Experience working within a governmental body.

**Assets**:

- Experience completing quality assurance activities.
- Knowledge of how the provincial government operates, reporting lines and organizational structure within the Division, as well as the Regions and DFNAs.
- Excellent interpersonal skills, with strong customer service skills.
- Ability to translate technical jargon and processes to non-technical users.
- Effective time management skills.
- Ability to deal factually and confidently with sensitive issues.
- Clear verbal and written communication skills.
- Ability to work independently and as a member of a team
- Experience with the ministry of Children’s Services
- Familiarity wit

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