Quality & Patient Safety Specialist - Full-time

1 month ago

Markham, Canada Markham Stouffville Hospital Corporation Full time

**Land Acknowledgement**:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

COVID Statement

**Who you are**:
You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
You are a patient and/or client centered individual who performs at an exemplary standard
You are a team player with excellent communication, critical thinking and prioritization skills

**What we are looking for**:
Responsibilities (including but are not limited)

Facilitate the identification, development, implementation and monitoring of quality improvement initiatives enabled by expert working knowledge of improvement methodologies and project management.
Builds organizational capacity for improvement through coaching and mentoring, and shares knowledge of patient safety principles legislated standards and quality improvement methodology. (e.g., reliable design, Human Factors, PDSA, root cause analysis, FMEA, lean, value stream mapping).
Support continuous improvement focused on such areas as clinical appropriateness of care, efficiency, effectiveness, work-flow, access to care, continuity of care, safety and patient experience
Assist in the selection and analysis of quality-related performance indicators to monitor organizational, program, and/or unit level performance to ensure alignment with strategic direction.
Assist teams with collection, interpretation, analysis and presentation of performance data
Participate in review of clinical issues, facilitates discussions and recommend changes
Contribute to the achievement and maintenance of corporate patient safety standards and Required Organizational Practices
Promotes a “just culture” environment, consults with and provides advice to organizational leaders regarding error prevention strategies

Work Schedule

Primarily days - Monday to Friday with flexibility to meet needs of the department. Schedules may change based on operational needs.

Compensation

**BAND H**: $39.42 - $56.42 per hour

**What you bring to Oak Valley Health**:
A degree in a health care related discipline, Engineering or a combination of Project Management and LEAN Certification.
Minimum 5 years experience in a Hospital setting with thorough understanding and knowledge of the hospital health care system and health legislation including the Excellent Care for All Act (ECFAA), Freedom of Information and Privacy Protection Act (FIPPA), Personal Health Information Protection Act (PHIPA),etc.
Minimum 3 years of relevant work experience in quality and safety in a hospital setting.
Demonstrated ability to utilize quality improvement tools and methodology.
Ability to review and analyze data and ability to generate written and verbal reports.
Demonstrated computer software expertise including, spreadsheets, graphics, PowerPoint.
Self-directed and strong collaborative skills.
Excellent interpersonal and communication skills with demonstrated ability to develop trusting, credible relationships with all levels of staff, physicians, volunteer
Excellent problem solving, decision-making, critical thinking skills and ability to generate ideas and fresh perspective
Ability to deal with multiple complex issues and manage multiple priorities
Strong mediation and conflict resolution skills and ability to remain third-party neutral
Demonstrated good attendance and performance records with the ability to maintain these same standards
Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

**Who we are**:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to provi

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