Quality Assurance and Scheduling Specialist

3 weeks ago

Markham, Canada Markham Stouffville Hospital Corporation Full time

**Land Acknowledgement**:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

Forbes Canada Honouree

**Who you are**:
You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
You are a patient and/or client centered individual who performs at an exemplary standard
You are a team player with excellent communication, critical thinking and prioritization skills

**What we are looking for**:
The Corporate Services Quality Assurance and Scheduling specialist acts a leader and facilitator within the Facilities and Corporate Service Portfolio. This position works closely with Corporate Services department Managers and Supervisors.

Quality Assurance and Scheduling specialist activities and duties are as assigned and include but are not limited to:
Assisting with completing essential work related to front line hiring, duties include preparing hiring requisitions, conducting interviews, reference checks, and supporting in hiring decisions;
Supporting new hire unit orientation, contractor training and ongoing staff training;
Overseeing the building of departmental schedules, approving/declines vacation requests, fielding scheduling concerns in accordance with the collective agreement
Ensuring best practices and effective use of tools, safety devices and resources;
Conducting service audits and inspections to ensure standards are met;
Creating audit tools
Creating, reviewing and providing recommendations for policies and procedures;
Leading Quality Improvements initiatives including collaboration with front line staff on reviewing job routines and improving patient outcomes
Compiling and analyzing statistics and key metrics;
Monitoring and analyzing the performance of assigned support services systems to provide reports for appropriate leads; and
Acting as a liaison and facilitator for clients, management, staff and vendors.
Streamline processes using Lean methodology

**What you bring to the role**:
Completion of a High School Diploma
Previous experience within a support service environment, healthcare preferred
Strong problem solving & data analytic skills; detailed-oriented
Previous training experience including the development of training programs is preferred
Experience facilitating sessions with staff and management
Thorough working knowledge of environmental legislation, OH&S standards, infection control guidelines and WHMIS
Knowledge PIDAC cleaning standards
OHA diploma in Housekeeping an asset
Excellent computer skills including proficiency with Meditech and Microsoft Office (Excel & Power point)
Demonstrated leadership experience and the ability to work independently
Excellent customer service, interpersonal skills and conflict management
Excellent written and verbal communication skills
Proven organizational and time management skills with the ability to work well under pressure and meet deadlines
Demonstrated decision making and problem solving skills following relevant process and policy
Demonstrated good attendance and performance records with the ability to maintain these same standards
Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required
Demonstrated good attendance record with the ability to maintain this same standard
Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.

**Work Schedule**:
**Compensation**:
**BAND Q**: $32.17 - $37.72 per hour

**Who we are**:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused

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