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Service Manager

7 months ago

Pitt Meadows, Canada AutoCanada Inc. Full time

**Service Manager**

**Chilliwack Volkswagen**

**Chilliwack, BC**

We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as
**Service Manager**

You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department's annual financial performance goals.

**What We Offer**:

- Competitive compensation package
- Competitive incentive plan
- Health and Dental benefits
- Paid Vacation
- Training and learning opportunities
- An opportunity to be a part of an exciting, growing business

**Your day-to-day**:

- Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties
- Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved
- Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
- Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
- Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
- Monitor department operations and client concerns to define patterns and work to improve efficiency
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Control department budgets and other expenses
- Demonstrate and champion a healthy and safe work environment

**What you bring to the table**:

- Completed a related post-secondary program and or training courses would be valuable
- 5 years of experience in an automotive dealership Service Department
- 3-5 years of management experience
- A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required
- Working knowledge of industry standards and practices, including product details and company services offered
- A valid driver's license and a safe driving history
- Ability to train, coach, direct and encourage technicians, advisors and shop foreman
- Excellent communication and organizational skills