Field Service Supervisor

1 month ago

Pitt Meadows, Canada Aecon Group Full time

**Come Build Your Career at Aecon**

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

At Aecon, you can count on:

- **Safety Always.** Our number one core value. If we can’t do it safely, we don’t do it at all.
- **Integrity.** We lead by example, with humility and courage.
- **Accountability.** We’re passionate about delivering on our commitments.
- **Inclusion. **We provide equitable opportunities for everyone.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us

At Aecon we:

- Ensure you and your family receive the services needed to **support your mental, emotional, and physical well-being.**:

- Believe in helping you build your career through our **Aecon University and Leadership Programs.**:

- Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our **Aecon Women in Trades and Aecon Diversity in Trades programs**, and our **Employee Resource Groups (ERGs) **to ensure we are building inclusion into every aspect of our culture at Aecon.
- Are a **leader in sustainable construction**. With a strong commitment to operating responsibly by **minimizing our impact** on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement - driven by the diversity, expertise and teamwork of our people. We’re always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community

**What is the Opportunity**:
**Faster. Smarter. Safer.** This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada’s #1 utility construction provider and we’re looking for a Field Supervisor to help us get there

Reporting to the Operations Manager, the Field Supervisor will be responsible for the management of a team of Field Technicians and monitoring telecommunication installation activities. The Field Supervisor will train new team members and existing Field Technicians on updates to processes and procedures in their region. This position is based in Mississauga, ON with the expectation of travel to surrounding areas.

**What You'll Do Here**:

- Ensure the Health & Safety of themselves, their team and all customers in an environmentally friendly manner
- Monitor and lead all field performance requirements to meet or exceed established Installation and Service benchmarks
- Ensure all Technicians comply with uniform and safety policies
- Present training courses to new employees or new process updates to the team
- Execute quality of work inspections and coach technicians on quality installations
- Act as the liaison between Field Technicians, Operations Support, and end users of customers of a contractual obligation
- Conduct field visits with technicians as required
- Complete all required documentation for Health and Safety, Quality Assurance and Vehicle Maintenance purposes
- Ensure all tools and equipment are inspected on a regular basis and are kept in good working condition
- Assist Field Manager with customer issues, inquiries and resolution
- Support telecommunication installation activities
- Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging
- Other duties as may be required

**What You Bring to the Team**:

- Excellent Customer Service skills, both internally and externally
- Technically inclined and have a desire to learn
- Demonstrated leadership skills
- Installation and repair experience in TV, Phone and Internet as well Fiber is an asset but not required
- Excellent interpersonal and communication skills
- Strong organization & time management skills
- Proficient knowledge of Microsoft Office Suite (Outlook, Excel and Word)
- Be a champion of inclusion and diversity
- Must be willing to travel as required and provide a clear driver’s abstract on an annual basis
- Successfully complete a criminal background check

The expected pay range for this position is $28.00 to $32.00/hour

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