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Hotel Sales

2 months ago

Halifax, Canada Halifax Tower Hotel Limited Full time

Job description
**Summary of Role**

We are searching for an enthusiastic Sales & Event Manager to provide outstanding leadership in our brand new Hotel Conference/Banquet Centre with focus on achieving departmental goals and objectives of customer satisfaction and revenue targets.

**Responsible for**
- Creating the strategy and objectives for the Events department to deliver in the overall financial objectives of the hotel
- To deliver high standards of customer service throughout the sales negotiation, planning, delivery and follow up stages
- Management and development of the Events team personnel

**Job Duties**

**Primary Duties & Responsibilities**
- Management of the day to day operations of the department
- Completion of all scheduled client appointments while responding to incoming inquiries in a timely manner
- Delivery of hotel showcases for the market segments of: Weddings, Corporate clients
- With market research create offerings that are continuously meeting the demand of the potential market segments of Weddings, Conferences, meetings and social gatherings.
- Contribute to the delivery of an effective sales process from sales generation, sales leads follow up, and converting sales leads, revenue maximization and the development of loyal repeat custom
- Management and organization of the secured business and the planning process delivery by the Events team personnel.
- Effective communication of all planned events to the operational departments of the hotel
- Completion of all financial transactions, ensuring that all revenues are collected for services delivered.
- Ongoing customer relationship management, including acquisition of customer feedback, and dissemination to the relevant hotel departments. Implementation of feedback to ensure continuous improvement of offerings. Creating opportunities for future revenue from each customer
- Reporting of weekly and monthly revenue generation and departmental goals to the senior hotel management team
- External Sales activities such as door to door campaigns, Wedding shows, industry events
- Oversee customer experiences from file turnover through the post event phase until turnover back to sales.
- Collaborates efficiently with hotel senior management for group room blocks and meeting space for assigned groups.
- Adheres to all standards, policies, and procedures.
- Oversee Banquet equipment maintenance and storage.
- Public relations development.
- Frequently inspect all meeting and banquet facilities
- Overall, administers all phases of the event department, including but not limited to sales, planning, marketing, servicing, and administrative procedures.

**Providing Exceptional Customer Service**
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Follows up with customer post-event.
- Strives to improve service performance.
- Sets a positive example for guest relations.

**Skills & Specifications**
- The ability to use IT platforms commonly used in hotels, including Event booking systems, Hotel property management systems.
- The ability to produce professional sales reports and presentations, using Power Point or equivalent tools
- The skill to set personal development plans for the team members. Be a positive influence on staff and practice team building.
- Minimum 5 years Hospitality Events Department experience

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

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Created: March 18, 2021
Views: 738

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**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Event Planners & Managers: 5 years (preferred)

Work Location: In person