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Director of Sales

2 months ago

Halifax, Canada Hotel Equities Full time

Do you have the hustle and heart to lead a new hotel that's as lively and daring as you are? Moxy Halifax Downtown is looking for a Director of Sales who's ready to mix things up and bring a little extra swagger to the first Moxy in Canada. If you love to sell with a smile, create buzzworthy experiences, and keep the fun factor high, then we want you to join our crew. Let's turn heads and hit those targets together—because at Moxy, it's always a party with a purpose.

Primary Objective of Position

Development and implementation of the total sales effort of the hotel, including securing new accounts, maintaining existing accounts, supervising activities of sales personnel, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.

Essential Functions
  1. Solicit business within different market segments via tele-prospecting and outside sales calls.
  2. Maintenance of accounts with existing contacts to maintain rapport and develop future business; Develop and maintain relationships with key clients in order to produce group business, to include room sales, F&B sales and catering/banquet services.
  3. Attendance of networking events; Develop and maintain good relationships with officials and representatives of local community groups, companies and trade organizations, and attend local and out of town meetings and conventions in order to generate sales for the hotel.
  4. Conduct site tours and client appointments.
  5. Upkeep of customer database via Salesforce (Delphi).
  6. Develop contracts and follow up with customers.
  7. Direct the activities of the hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of sales/revenues.
  8. Develop and manage the departmental budget and monitor sales activities/performance to ensure sales meet or exceed established profit plan and to accurately report variances/projections to management.
  9. Responsible for the co-development of hotel-level tactical sales plans to support overall system-wide plans/strategies and programs.
  10. Assist the General Manager in the development and update of the hotel-level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company.
  11. In coordination with General Manager, serve as interface on media related inquiries and refer sensitive matters to the public relations director (and GM) if necessary.
  12. Regularly work files for past and potential groups to generate repeat business for the hotel. Keep trace system up-to-date and in order.
  13. Attend sales/revenue and hotel staff meetings to facilitate good communication. Discuss VIPs and incoming business in detail.
  14. Generate reports as required to measure business generated by the sales department.
  15. Take responsibility for the development and implementation of sales plans. Monitor plans' effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.
  16. Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.
  17. Work in conjunction with accounting to maintain and minimize levels of account receivables.
  18. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
  19. Coordinate efforts with Rooms Division in the weekly maintenance of room inventory status so as to achieve optimal levels of revenues while maintaining high levels of guest expectations.
  20. Develop promotional programs, point of sales materials, sales blitzes, etc.
  21. Report on a regular basis to the GM on actual room numbers against budget and profit projections.
  22. Analyze variances and monitor the impact of initiatives and corrective actions.
  23. Follow all applicable Company Standard Operating procedures.
Supportive Functions Teamwork Skills
  1. Be an enthusiastic, helpful and positive member of the team.
  2. Be professional, responsible and mature in conduct and behavior.
  3. Be understanding of, encouraging to and friendly with all co-workers.
  4. Be self-motivated and use time wisely.
  5. Maintain open line of communications with each department.
  6. Communicate pertinent information.
  7. Respond positively to new ideas.
  8. Openly accept critical/developmental feedback.
  9. Be available to work a flexible schedule to include weekends and holidays if needed.
  10. Maintain effective communication through the use of meetings, log books and bulletins.
  11. Be available to help other departments in emergency situations.
  12. Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Safety and Security Skills
  1. Be knowledgeable of policies regarding emergency procedures and security concerns.
  2. Ensure protection of guests' room numbers.
Education and Experience
  1. Post secondary education preferred.
  2. Previous sales experience within the hospitality industry. Marriott or Hilton brand experience preferred.
  3. Knowledge of Salesforce or Delphi preferred.

Compensation will be competitive and commensurate with experience and qualifications.

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