Manager, Operations Support

2 weeks ago

Markham, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work

**Role**: Manager, Operations Support

**Status**: Regular, Full Time

**Division**: Enercare Home and Commercial Services

**Location**: Birchmount (Markham)

The Manager of the Operations Support group will work closely with other departments and business leaders collaborating on business process excellence, business policies, corporate goal achievement, resource allocation while always representing the Customer Operations Department in a positive employee and business focused manner.

**Accountabilities**:

- Direct accountability for a variety of corporate key performance objectives including: Sales Order fulfillment and finalization; Contractor Payments, Billing timeliness, completeness, accuracy and quality; Call handling and customer experience; and Business Continuity
- Manage and lead a team of 11 unionized clerical staff with potential for team growth
- Work and coordinate with internal departments, Sales, Field, and General Managers to ensure completeness and accuracy for Sales Order Fulfillment while coordinating effort required for service work and installations with contractors and Customers
- Handle escalations from business partners including contractors, and internal stakeholders while delivering the best in class Customer Experience
- Responsible for employee recruitment, training needs analysis and delivery, and disciplinary actions
- Develop, manage and maintain reporting of department performance metrics
- Research user, transaction and system issues to identify errors and omissions and propose recommendations
- Manage and drive compliance within the team for all policies and procedures as specified by the company and government legislation related to the task at hand
- Improve and maintain quality standards while executing regular and consistent testing, controls, and reporting
- Support customer experience improvement programs driven by other business units
- Key lead in identifying, prioritizing, supporting and leading process improvement projects that align with Enercare’s service quality standards
- Act as an agent of change within the organization supporting the need for continuous improvements
- Foster positive working relationships and development of our business through participation at Leadership Meetings to improve partnership with key stakeholders and business partners
- Initiate and lead meetings and communication with business partners to drive improvement and resolution
- Proven ability to manage manpower/workload in peak and emergency situations

**Qualifications**:

- Post-secondary education in Business or minimum 3 years work experience in a Customers Operations or similar role as required with formal training in Management
- Experience in a Leadership role within a unionized environment and Collective Bargaining agreements
- Experience with developing, maintaining, delivering and reporting of key performance indicators
- Experience with Commercial, Multi-premise and/or Business to Business Sales Support Operations environment and customer base
- Minimum 2 years vendor management experience
- Experience monitoring and configuration of call queues and quality analytics
- Ability to consistently exercise the understanding and appreciation of the “Big Picture” while executing change for projects and tasks in line with Enercare’s Strategic Initiatives and Objectives
- Flexibility to work after-hours when necessary, especially during peak periods in this industry including month-end
- HVAC industry experience is desirable
- Excellent problem solving and communications skills

Data Analytics and proficient with Microsoft Excel/Access
- Excellent interpersonal skills; effective leadership and coaching skills
- Ability to excel in a demanding; fast paced; ambiguous work environment while driving towards goals a

  • Manager, Business

    Found in: Talent CA C2 - 2 weeks ago

    Markham, Canada Support Services Office Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Business Operations Manager

    7 days ago

    Markham, Canada Gallagher Full time

    About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will...

  • Manager, Operational Risk

    6 days ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. This is an exciting time to join Personal Insurance Operational Risk & Controls function at Aviva Canada. We are growing and are looking forward to adding professionals with strong property...

  • Manager, Finance

    7 days ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Manager, Operations Finance

    4 days ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Manufacturing Operations Manager

    2 weeks ago

    Markham, Canada Manpower Canada Full time

    Our manufacturing client in the Markham area in the packaging industry is looking for a seasoned Operations Manager from the industry to add to the team.Perks: $100-110K salary benefits + health spending account defined contribution pension plan at 3% vacationThe role: responsible for ensuring that plant operations meet production and sales demands in a...

  • Manufacturing Operations Manager

    2 weeks ago

    Markham, Canada Manpower Canada Full time

    Our manufacturing client in the Markham area in the packaging industry is looking for a seasoned Operations Manager from the industry to add to the team. Perks: $100-110K salary benefits + health spending account defined contribution pension plan at 3% vacation The role: responsible for ensuring that plant operations meet production and sales demands in a...

  • Manufacturing Operations Manager

    2 weeks ago

    Markham, Canada Manpower Canada Full time

    Our manufacturing client in the Markham area in the packaging industry is looking for a seasoned Operations Manager from the industry to add to the team. Perks: $100-110K salary benefits + health spending account defined contribution pension plan at 3% vacation The role: responsible for ensuring that plant operations meet production and sales demands in a...

  • Manufacturing Operations Manager

    2 weeks ago

    Markham, Canada Manpower Canada Full time

    Our manufacturing client in the Markham area in the packaging industry is looking for a seasoned Operations Manager from the industry to add to the team. Perks: $100-110K salary benefits + health spending account defined contribution pension plan at 3% vacation The role: responsible for ensuring that plant operations meet production and sales demands in a...

  • Manufacturing Operations Manager

    6 days ago

    Markham, Canada EightSix Network Inc Full time

    Our manufacturing client in the Markham area in the packaging industry is looking for a seasoned Operations Manager from the industry to add to the team.benefits + health spending accountvacationThe role:responsible for ensuring that plant operations meet production and sales demands in a safe, cost-optimized, and environmentally responsible manner (60...

  • Manufacturing Operations Manager

    Found in: Whatjobs CA C2 - 2 weeks ago

    Markham, Canada Manpower Canada Full time

    Our manufacturing client in the Markham area in the packaging industry is looking for a seasoned Operations Manager from the industry to add to the team. Perks: $100-110K salary benefits + health spending account defined contribution pension plan at 3% vacation The role: responsible for ensuring that plant operations meet production and sales demands in a...

  • Manager, Operations

    1 day ago

    Markham, Canada Metergy Solutions Inc. Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...

  • Manager, Operational Technology

    4 days ago

    Markham, Canada Sofina Foods Inc Full time

    **About us**: Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include Cuddy, Lilydale, Janes, Mastro, San Daniele,...

  • Group Manager, Insurance Operations

    3 days ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel,...

  • Medical Excellence and Operations Manager

    1 day ago

    Markham, Canada Astellas Full time

    Astellas Pharma Canada is currently searching for a Medical Excellence and Operations Manager reporting to the Senior Director, Medical Affairs. This is head office position located in Markham, Ontario. **Description** The Medical Excellence and Operations Manager leads the operational efforts to drive annual and longer-term medical planning, and execution...

  • Operations Manager, Water

    1 day ago

    Markham, Canada AECOM Full time

    Company Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...

  • Manager, Finance

    17 hours ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Technical Operations Manager

    2 weeks ago

    Markham, Canada Synergie Hunt International inc. Full time

    For over fifty years Synergie Hunt International has stood out from the competitionby attracting the most talented individuals. Weare looking to meet motivated people who are ready to make a difference bysupporting our client partners meet and exceedtheir businessgoals. Technical Operations ManagerMarkham, ONIn this role you will support the parts...

  • Technical Operations Manager

    1 week ago

    Markham, Canada Synergie Hunt International inc. Full time

    For over fifty years Synergie Hunt International has stood out from the competitionby attracting the most talented individuals. Weare looking to meet motivated people who are ready to make a difference bysupporting our client partners meet and exceedtheir businessgoals. Technical Operations ManagerMarkham, ONIn this role you will support the parts...

  • Technical Operations Manager

    2 weeks ago

    Markham, Canada Synergie Hunt International inc. Full time

    For over fifty years Synergie Hunt International has stood out from the competitionby attracting the most talented individuals. Weare looking to meet motivated people who are ready to make a difference bysupporting our client partners meet and exceedtheir businessgoals. Technical Operations ManagerMarkham, ONIn this role you will support the parts...