Business Operations Manager

2 weeks ago

Markham, Canada Gallagher Full time

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by
_The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

**Responsibilities**:
Reporting directly to the Senior Vice President, Operations, the Manager, Business Operations is responsible for providing business and operational support to the team. The role encompasses the development and documentation of processes and procedures, issue and escalation resolution, report development, analytics review, project requirements definitions, business analyst support and team leadership

Operations/Business Support/Issues and Escalations Resolution:

- Support the SVP, Operations in the overall management of the day-to-day operations of the business
- Work with the team to review current workflow, identify gaps and issues and develop new more efficient workflows/processes for all aspects of the business

Reporting:

- Working with the SVP, Operations to develop operational and financial reports to support the business
- Responsible for the creation of new operational reports utilizing excel and the host system
- Run daily, weekly, monthly reports required to manage the business
- Analyze reports and provide guidance and direction on potential issues or concerns

Project/Business Analysis/Technology:

- Responsible for partnering with the business users to understand business processes and underlying informational and/or process automation needs
- Define and document business requirements for new systems implementations based on requirements defined by the team utilizing critical thinking skills and assessment to validate the needs
- Manage projects on behalf of the business, working with business leaders and various service providers to execute new technology and/or business solutions
- Work with third party brokers to develop and document processes and procedures for new programs
- Responsible for identifying and tracking issues and risks related to project or system issues

Qualifications:

- University degree/college diploma in Computer Science or Information Systems or equivalent combination of education and related experience in Business Analysis
- 2-4 years insurance/brokerage industry experience desired
- Formal business/systems analysis skills and requirements gathering
- Broad knowledge of business processes and process mapping
- Excellent oral and written communication skills
- Relationship management
- Prioritization skills
- Issue management resolution

Skills/Attributes:

- Demonstrated Leadership skills; ability to lead a team
- Demonstrated customer service skills
- Demonstrated strong verbal and written communication skills
- Demonstrated strong analytical skills and attention to detail
- Strong working knowledge of Microsoft Office suite
- Ability to manage change effectively
- Ability to build positive working relationships with internal and external parties
- Ability to prioritize daily tasks and multi-task

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

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