Group Manager, Insurance Operations

3 weeks ago

Markham, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients,

Claims Support Services is a dynamic operation providing processing support to GI Claims colleagues across the country. We work in a fast-paced, high volume operation to ensure our colleagues are well positioned to deliver legendary experiences with our customers.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.
- Reporting to the Senior Manager, the Group Manager Operations leads colleagues across multiple geographies. The GM's primary accountability is to provide leadership to the Team Managers and their respective teams and provide supporting techniques to drive success. The GM contributes to the strategy process by setting appropriate goals and objectives to align to overall business direction and ensure resources are optimally utilized.
- In your role as a group manager, your responsibilities include but are not limited to:

- Lead, and coach the team on strategies and tactics that align with the Business Strategy
- Lead and engage remotely to promote a positive colleague experience
- Support employees in their personal and professional development by utilizing tools and resources available
- Promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives; demonstrate the TDBG Leadership Profile
- Create and foster a cohesive team and promote a positive work environment
- Leverage and promote available Reward & Recognition programs
- Maintain strong relationships with peers and partners by sharing best practices, knowledge and leveraging expertise
- Demonstrate effective change management leadership
- Adhere to professional practices and standards in order to maximize returns and operational efficiency
- Maximize productivity by achieving planned operational efficiency goals to ensure service levels are achieved, delivering to our operational KPI's
- Actively promote TD's image within the community through participation and leadership in community business groups, initiatives, fundraisers, TD sponsored initiatives, community events, etc.

**Job Requirements**
- Strong familiarity with Home and Auto Claims is an asset
- 5+ years people leadership experience

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- TDI Operations

**Job Category - Primary**
- Insurance

**Job Category(s)**
- Insurance

**Hours**
- 35

**Business Line**
- TD Insurance

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Markham

**Work Location**
- 101 McNabb Street Insurance

**Job Expires**
- 19-Mar-2023

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