Medical Excellence and Operations Manager

3 weeks ago

Markham, Canada Astellas Full time

Astellas Pharma Canada is currently searching for a Medical Excellence and Operations
Manager reporting to the Senior Director, Medical Affairs. This is head office position
located in Markham, Ontario.

**Description**

The Medical Excellence and Operations Manager leads the operational efforts to drive
annual and longer-term medical planning, and execution of Medical Affairs (MA)
activities and deliverables. This position strongly contributes to the establishment of an
operational framework/ infrastructure to ensure adequate oversight of the execution of
MA activities including CMP tactics, Grants, Investigator Sponsored Research. In
addition, this role provides both communication tools and management tools that meet
the needs of the MA function and the stakeholders. This role ensures efficient
collaboration between Regional and the Affiliate Medical Affairs.

**Essential Job Duties**

**Medical Operations Leadership**
Determine the operational plan for the execution of the affiliate annual plan to

facilitate that deliverables and objectives are met, according to timelines, budget
and quality standards.

Operating within the MA Governance create a local framework for decision
making and infrastructure to monitor execution status i.e., sets-up a process for
monitoring progress and organizes how that is implemented locally (what/ how,
who are the local decision makers for change, when (timelines and touch points)
and appropriate communication channels).

Operational and strategic contributor to affiliate MA organization and MA
leadership.

Identify risk to the planned execution of MA activities and escalate to MA
leadership, where necessary. Collaborate with medical teams to develop risk
mitigation plans and establish corrective measures.

and Processes relating to execution of MA activities.

Prepare and present project updates, as required.
Contribute to the execution and delivery of special projects or initiatives as

required, i.e., process improvement and project taskforces.

**Budget Management**
Support affiliate medical teams in managing budget and contract requirements for

MA activities.
Coordinates affiliate MA budget and (re)-forecasts process, facilitates an accurate

submission is made. _(May be in collaboration with regional MA Finance Team.) _
Connect the operations metrics to the financial metrics to ensure consistency.
Supports the on time raising of Purchase Orders with appropriate milestone

deliverables and invoicing.

**Medical Planning**
Lead affiliate MA planning and coordination of key MA events such as Core

Medical Planning (CMP).

i.e., budget and tactic category definitions, submission tool requirements, global
and regional timelines.

**Metrics & Reporting**
Organize meaningful metrics that supports local business decision making and

reporting.
Collaborate with affiliate MA teams to ensure accurate and timely data completion

and maintenance of data within repositories i.e., CMP Progress Tracker, AERO,
PubStrat, finance systems.

Collaborate with stakeholders to ensure maintenance of non-CMP tactic metrics
i.e. number of zinc job bags.

Collaborate with affiliate MA teams to develop content and metrics for monthly
reporting requirements.

Analyze and interpret metrics in order to advise affiliate MA Leadership on
operational issues.

Provide ad hoc metrics for within the MA function or towards external stakeholders,
as required.

**Investigator Sponsored Research**
Oversight of ISR execution via the AERO portal and ensure metrics are updated

according to contractual milestones.

execution of ISR.
Management of affiliate MA Grant budget.
Supports External Funding submissions in accordance with Astellas Processes.

**Process & Training** _
_
Gain insights on short and long-term affiliate MA training needs.
Develop, lead and ensure consistency in the medical onboarding experience for

newly hired MA members, in alignment with the regional led on-boarding program.
Design or give input on new processes, the reduction of processes or simplifying

processes to respond to changes in the internal or external environment. Assist in
identifying areas of improvement in process/policy, develops
recommendations/plans, and lead initiatives, as required, locally.

Support and executes training, as required, locally.
Systems knowledge and capabilities in all tools relevant for use by MA.

**Matrix Working**
Connect affiliate and regional Medical Excellence & Operations function in order to

ensure alignment and efficient ways of working.

**Medical Governance**
Ensures all MA activities and Astellas’ commitment to integrity and delivery of the
highest standard of quality and in compliance with all applicable Astellas quality
processes, external requirements, and ethical standards

**Required Qualifications**

BSC or MSc
Minimum 5 years’ experience in the pharmaceutical industry in a science/medical

based function, with a minimum 3 years’ MA experience
Strong knowledge of governance p

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