Specialist, Technical Network

2 weeks ago

Toronto, Canada Bell Canada Full time

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

**Short Description**:
Reporting to the Manager, Network Operations, the Technical Network Specialist will have the chance and the opportunity to work with the latest voice, Video and contact center solution technologies and be part of a team focused on it’s customer care and the quality of the services it delivers. He/ She will have the mandate, amongst others, of supporting jointly with other members of the team, the largest IP voice and contact center solution in Canada.

**Key Responsibilities**:

- System administration and management of the Voice, Video, VMWare and Contact Center environment including, Cisco, and Interactive Voice Response systems
- Responsible for the administration of the various systems, configuring moves, add & changes (MACD) for the voice, Video and contact center environments
- Responsible for the management and support of incidents and assisting with resolution and root cause analysis
- Interfacing with clients and vendors to assess telecommunications, Voice, Video, VMWare and contact center requirements and troubleshoot problems to resolution
- Work with onsite remote staff as applicable and other members of the team in the delivery of voice and contact centre services
- On Call Rotation for support

**Critical Qualifications**:

- Hands-on experience in supporting Cisco Voice, Video, VMWare and Contact Centre technologies.
- Analytical and problem-solving skills are required to clarify, analyze and investigate client needs, to identify potential roadblocks and develop solutions
- Knowledge of telecommunications and contact centre vendors, services and products
- Strong knowledge of Voice and Contact center and workforce management principles and concepts
- Strong PC, networking, operating system and server administration skills (Windows, Linux, VMware, Networking)
- Experience with Cisco Voice, Video, Contact Center, QM, VMWare technologies and holds a number of vendor certification

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Ontario : Toronto || Canada : Quebec : Montreal
**Flexible work profile**: Mobile
**Application Deadline**: 02/15/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, ON, Toronto

**Bell, one of **Canada's Top 100 Employers.

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