Technical Specialist

Found in: Talent CA C2 - 7 days ago

Toronto, Canada Scarborough Health Network Full time

Across our three hospitals

and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. We are also proud to be named one of Greater Toronto's Top Employers for 2022 Learn more at

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital’s Workplace Health and Safety department.

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

A newly formed Regional Operations Team will provide operational support following the regional Epic go-live in December 2021, to the seven (7) acute hospitals in the Central East (CE) region: Campbellford Memorial Hospital, Haliburton Highland Health Services, Lakeridge Health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital and Scarborough Health Network. These organizations have been on a clinical transformation journey to implement a shared, regional Epic CIS solution as well as a number of regional third-party applications since July 2019.
The Technical Specialist will provide ongoing support and project work, including building; updating and maintaining health care interfaces and software. The role will design, develop and implement data integration solutions using Cloverleaf interface engine with Epic Bridges and 3rd party applications.
They will report directly to the Interface and 3rd party Application Manager and work closely with both the Epic Support teams, technical teams and 3rd part application SMEs.

Responsibilities:

• Design, develop and implement data integration solutions using Cloverleaf interface engine
• Support and monitor live interfaces
• Troubleshoot issues as needed as part of production support or testing
• Coordinate network changes with technical team
• Work closely with the stakeholders such as the application teams, technical teams and internal/ external members to ensure that interfaces meet the needs of the end users
• Proactively suggest/implement interface solutions to improve interface performance
• Participates in Clinical and Technical Design Sessions as applicable
• Participates in remote on-call support rotation as required

Requirements:

• University degree or combination of equivalent education and work experience
• 3-5 years′ experience in managing interfaces with a strong understanding of HL7
• Must be familiar with operation of interface engine, preferably Cloverleaf
• Epic Bridges certification is an asset
• Experience with clinical EMRs with a knowledge of how data is interfaced between various clinical applications.
• Strong attention to detail, ability to work with a team, skills to understand, debug and define next steps
• Knowledge of hospital network and / or system architecture and TCP/IP protocols
• Technically competent with various software programs, such as Microsoft Office, Project and SharePoint
• Well-developed communication skills: oral, written and interpersonal
• Ability to organize activities involving the various stake holders to design, configure, and test interfaces.

Key Competencies:

• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
• Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
• Strong understanding of workflows and procedures related to Analyst′s relevant clinical area
• Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
• Highly self-motivated and directed, with keen attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• Ability to work collaboratively and effectively with internal and external stakeholders
• Ability and willingness to learn new software, systems, and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

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