Manager, Loyalty Supplier Management

3 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager, Loyalty Supplier Management & Operations (12 month contract)

**What is the opportunity?**
RBC Card Operations & Supplier Management is hiring for a Manager, Loyalty Supplier Management & Operations. You will be responsible for Supplier management disciplines corresponding to assigned Loyalty Suppliers, assist with the establishment and renewal of Contracts, ensure Contract reporting/compliance requirements are met, monitor/report on Suppliers’ overall performance and service levels. You will also be accountable for establishing end to end operational processes that cross RBC functional areas and assigned Loyalty Suppliers. Additionally, you will act as a Subject Matter Expert/lead on projects to help deliver and execute the Avion Rewards Loyalty strategy.

**What will you do?**
- Responsible for Performance Management, Contract Management and Supplier Relationship Management of an assigned portfolio of Suppliers
- Create and monitor Service Level Agreements (SLA) for all assigned Suppliers
- Serve as Supplier Management stakeholder in projects i.e. be the voice of supplier at the table
- Act as RBC Subject Matter Expert on Suppliers’ processes, capabilities and people
- Serve as central point of contact for Day 1, post-implementation operational support and for routine Supplier-RBC operational activities (such as invoicing and forecasting) as well as UAT, PAT and co-ordination for new projects
- Ensure formal Change Management protocols are established, coordinate RBC approvals on RBC/supplier Change Requests, Business Requirements, Test pans and Policy & Procedure documentation as required
- Work closely with our digital teams and other functional partners to communicate any supplier system changes that may impact RBC environment and have negative impact on client experience
- Ensure all identified supplier risks (Privacy, Info Security, etc.) are documented and remediated in a timely manner, and supporting documentation is provided to Project Managers and Business Owners
- Develop strong and effective relationships with key business partners ensuring a strong linkage and clear line of sight on upcoming transformational initiatives that will impact the loyalty ecosystem

**What do you need to succeed?**

**Must-have**:

- Experience in Canadian Banking Operations, working on projects, clarifying requirements and understanding technical solutions
- Strategic, out of the box thinker, with a growth mind-set and proven ability to work effectively in a fast paced and changing environment
- Technologically self-sufficient with experience using MS Excel, Word, PowerPoint and SharePoint
- Strong problem solving skills and ability to accurately define problems, identify relevant factors and objectively consider alternatives as well as the impact of possible solutions
- Excellent analytical mindset and keen ability to execute quality documentation
- High level of initiative, be proactive, possess motivation and ability to influence change and execute with a sense of urgency
- Able to work in a less structured environment and handle ambiguity effectively
- Professional oral and written communication skills in the English language
- Ability to complete a one year contract in this role

**Nice-to-have**
- Card Operations knowledge or experience
- Loyalty and Rewards background
- 3rd party performance/relationship management experience

**What's in it for you?**
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Execute on the Loyalty strategy across the bank Work in a safe, secure and positive work environment
- Ability to make a difference and lasting impact
- Work in a safe, secure and positive work environment
- Work with a great and supportive team

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Contract (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2023-02-09

**Application Deadline**:
2023-03-30

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to

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