Program Manager

2 weeks ago


Toronto, Canada ShyftLabs Full time

**Job Overview**:
ShyftLabs is a growing data product company that was founded in early 2020, and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.

**Responsibilities**:

- Develop and manage a portfolio of customer loyalty programs that drive customer engagement and increase revenue.
- Analyze customer data and market trends to identify opportunities for new loyalty programs and promotional campaigns.
- Develop and manage program budgets, including forecasting and financial analysis.
- Coordinate with cross-functional teams, including Marketing, Sales, and Customer Service to develop and execute complex loyalty and promotional projects.
- Monitor program performance and make recommendations for program enhancements and optimizations.
- Create reports and presentations to communicate program performance and share insights with executive leadership.
- Engage with cross-functional teams to align on requirements to improve existing Loyalty & Promotions technologies.
- Stay current on industry trends, competitive landscape, and emerging technologies related to loyalty and promotions.

**Requirements**:

- Bachelor's degree in Marketing, Business Administration or related field.
- 5+ years of experience in program management
- 3+ years of experience in loyalty and promotions or a closely related field.
- Experience creating and executing business plans and complex, multi-workstream program plans
- Experience using data and metrics to drive decisions, with an ability to write simple SQL queries
- Excellent communication and interpersonal skills, a strong sense of ownership, and an ability to collaborate with cross-functional teams and stakeholders
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Strong attention to detail and ability to deliver high-quality work under tight deadlines
- Proficient with loyalty and promotions software platforms with a keen eye for process improvement

We are proud to offer a competitive salary alongside a strong healthcare insurance and benefits package. The role is located remotely within Canada and will include paid parental leave. We pride ourselves on the growth of our employees, offering extensive learning and development resources.


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