Global Supplier Quality Manager

3 weeks ago

Toronto ON, Canada High Liner Foods Full time

Essential Duties And Responsibilities Key Responsibilities (This list is not intended to be all-inclusive and other duties may be assigned):

  • Designated backup: Supplier Quality Senior Specialist
  • Lead the execution of a risk based raw material supplier partner qualification and monitoring program.
  • Assure the completion of food safety and quality risk assessments and audits of raw material suppliers for qualification of new and management of existing suppliers.
  • Conduct on-going supplier capability assessments to verify supplier's performance.
  • Provide directions to suppliers to drive continuous improvement on quality systems based on findings and observations from audit reports, consumer complaints, non-conformances and market data.
  • Assure the effectiveness of the corrective and preventative action process within the framework of HLF Supplier Expectations Manual.
  • Track and follow-up on non-conformance issues with respective suppliers for corrective actions, prevention plans and continuous improvement.
  • Successfully engage with cross-functional teams such as Product Development and Procurement, towards selection and management of suppliers.
  • Improve upon document requirements and continuously review relevancy and compliance of expectations.
  • Requests/Reviews supplier's documentation (ex: process flows, specifications). Develops technical expertise to drive continuous improvement with the suppliers for identified gaps in documentation and/or programs.
  • Validates specifications for quality and food safety attributes ensuring end to end alignment with finished product and customer specifications.
  • Support the implementation and maintenance of an electronic portal solution for the electronic and efficient capturing and management of supplier compliance records.
  • Leads and manages the implementation of vendor inspection.
  • Complete initial and routine quality and food safety audits of suppliers. Manage the corrective action process.
  • Establish and maintain strong relationships and partnerships with supply partners.
  • Assures compliance of global supply partners and their products with all local, state and federal regulations in the US and Canada.
  • Proactively work & develop processes to prevent recalls, withdraws & loss of customers due to quality concerns resulting from international raw material suppliers.
  • Ensures the hiring, training and onboarding of new quality technicians.
  • Establishes, updates and maintains inspection procedures and records.
  • Manages the execution of the daily inspection and analysis process coordinating team in order to support the priorities of the business.
  • Identify and secure any non-conforming raw materials. Manage the hold and disposition process for quarantined material ensuring timely closure and resolution.
  • Partners with procurement on non-conforming material, supports and coordinates investigations as required with suppliers.
  • Support the inspection and verification of co-manufactured/co-packed product as outlined.
  • Leads the implementation and maintenance of good laboratory practices.
Continue Improvement
  • Monitor and report on supplier KPIs.
  • Ensure all consumer and customer complaint incidence are reported to supply partners and are thoroughly investigated and resolved. Ensure the management of a strong supplier corrective action program.
  • Provide regular and structured feedback to stakeholders on supplier performance (complaints, non-conformance etc.).
Leadership
  • Ability to lead Quality team to provide exceptional service to internal and external stakeholders, upholding High Liner’s quality and food safety standards.
  • Coach, develop, and mentor team members to achieve personal growth and success while making meaningful contributions to the success of the Quality team and High Liner Foods.
  • Manages performance expectations including daily accountabilities, annual goals and annual performance reviews.
  • Develops new training programs to support the ongoing development of team members.
  • Ensures the allocation and retention of department headcount; seamlessly manages vacation times and gaps in coverage.
Qualifications All qualifications must comply with state/provincial human rights legislation. Qualifications Include
  • Bachelor’s Degree (Food Science or technical degree preferred but not required).
  • 5-7 years of experience working in a quality/food safety role within food industry.
  • HACCP/GFSI/PCQI/FSVP/ Auditing experience.
  • Strong interpersonal skills as this position is the face of High Liner Foods to our supplier partners.
  • Ability to work independently and in a team environment.
  • Ability to manage and resolve conflict in a positive way.
  • Good organizational and record keeping skills.
  • Strong analytical problem-solving skills, results driven.
  • Passionate, self-starter with realistic and practical approach to Food Safety execution; strong commitment to High Liner Quality.
  • Strong personal computer skills including experience with specification management systems, inventory management systems, training systems, Microsoft programs.
What's in it for you? Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.
  • Competitive Salary
  • Heath, dental & vision coverage
  • Pay for performance incentives
  • Employee & Family assistance programs
  • Wellness Programs
  • Retirement Planning
  • Supplemental Parental Leaves
  • Disability Support
  • Family friendly Flex policies & Summer hours
  • Volunteer hours
  • Learning and mentorship opportunities
  • Safety focused work environment
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