Operational Support Representative
6 months ago
We are looking for an individual with an administrative background that has an interest and passion for technology to join our team. The Operational Support Representative will support our customers, our technicians and internal staff from all departments by identifying incoming service requests, assigning to appropriate team members, receiving and allocating hardware, etc. You will also be responsible for keeping customer contracts organized.
**What we need you to do**
- Answer and track incoming phone calls.
- Organize support desk technicians.
- Prioritize and assign tickets to technicians.
- Adjusts schedules to meet priority customer SLAs and multiple calls to the same address.
- Track all work in our monitoring tools and ticketing system.
- Submit Warranty Claims
- Order service parts
- Receive in hardware and ship out where need be.
- Assist in Inventory Management (Contract/In-House)
- Additional duties as assigned.
**What we need you to know**
- A basic understanding of personal computing equipment and software.
- Ability to operate a variety of standard office equipment (i.e. PCs and printers)
- Ability to keep track of multiple calls simultaneously in a fast-paced setting.
- Ability to track and document all activities in our ticketing system.
- Ability to stay on top of communications with all teams/team members.
- Ability to multitask.
**Credentials and experience**
- High school diploma or equivalent
- Strong PC literacy, data entry, and organizational skills
- One or more years experience in an administrative/operational support capacity preferred
**Salary**: $22.00-$25.00 per hour
**Benefits**:
- Casual dress
- Extended health care
- On-site parking
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Regina, SK S4R 7Z9: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
-
Customer Support Representative
1 month ago
Regina, Canada Information Services Corporation Full timeCompany Name: Information Services Corporation Location: Regina, Saskatchewan Status: Full-time, Permanent (2), Temporary - 12 months (1) Job Close Date: November 15, 2024 SGEU: Level 6 $27.05 - 32.90 We are ISC, an industry leading employer with a global presence. We provide registry and information management services for public data and records to...
-
Ticket Operations Representative Lead
7 months ago
Regina, Canada Regina Exhibition Association Limited Full time**THE OPPORTUNITY AWAITS YOU**: REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. Reporting to the Supervisor, Guest Experience & Ticket Operations, the...
-
Ticket Operations Representative Lead
8 months ago
Regina, Canada Regina Exhibition Association Limited Full time**THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. Reporting to the Supervisor, Guest Experience & Ticket Operations, the...
-
Product Support Representative
2 months ago
Regina, Canada Brandt Full timeWe have a position available for a Level 1 Product Support Representative in our Regina location. This position is responsible for problem solving, decision making, and providing consultation in order to effectively and efficiently solve issues of customers calling in to the call center. The ideal candidate is customer focused and solution minded with...
-
Product Support Representative
6 months ago
Regina, Canada Inland Truck & Equipment Full time**DRIVE YOUR CAREER WITH INLAND** - Inland Truck & Equipment is an industry leader in the heavy-duty truck & sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future!This position is located at our sales...
-
Day Program Support Worker-ft
6 months ago
Regina, Canada TurningLeaf Community Support Services Full time**ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...
-
Day Program Support Worker-pt
6 months ago
Regina, Canada TurningLeaf Community Support Services Full time**ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...
-
Product Support Representative
8 months ago
Regina, Canada Brandt Full timeBrandt is currently seeking a Product Support Representative in the agricultural equipment industry for our Regina location. **Duties & Responsibilities** - Initiate outbound sales calls to customers - Accurately fulfill parts order requests from clients - Provide availability of inventory and shipping times to customers - Providing parts support and...
-
Customer Support Representative
2 months ago
Regina, Canada Brandt Full timeBrandt is currently seeking a Customer Support Representative in the commercial vehicle industry for our Regina Customer Contact Center location. This position is responsible for placing new customer Parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch...
-
Product Support Representative
4 weeks ago
Regina, Canada Inland Truck & Equipment Full time**ALL IN ON A REWARDING CAREER AT INLAND** Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture...
-
Customer Service Representative
4 weeks ago
Regina, Saskatchewan, Canada KAYA TECHNOLOGIES LTD. Full timeKAYA TECHNOLOGIES LTD. is seeking an experienced Customer Service Representative to join our team as a Technical Support Specialist. In this role, you will provide top-notch technical support to our clients, ensuring they receive the best possible service.
-
Customer Support Representative Ii
2 weeks ago
Regina, Canada Harvard Developments Corporation Full timeHarvard Developments is hiring a Customer Support Representative II in Regina to join its Harvard Service team in providing an exceptional customer service experience. Are you a highly motivated individual who understands the value of customer service? A confident, friendly, mature, and professional person is perfect for the position we are...
-
Product Support Representative
8 months ago
Regina, Canada Brandt Full timeBrandt is currently seeking a Product Support Representative for our Truck & Trailer division for our Regina location. **Duties & Responsibilities** - Initiate outbound sales calls to customers - Accurately fulfill parts order requests from clients - Provide availability of inventory and shipping times to customers - Providing parts support and assistance...
-
Business Development Manager
3 days ago
Regina, Canada EXECUTIVE MAT SERVICE Full time**Join Our Team at Executive Mat Service!** **Position**: Business Development Manager / Operational Support **Location**: Regina/Saskatoon Branch, Saskatchewan **Are you ready to take your career to the next level? Do you have a passion for sales and a knack for operational excellence? If so, Executive Mat Service is looking for you!** **Who We Are**:...
-
Product Support Sales Representative
3 months ago
Regina, Canada Finning International Inc. Full timeCompany: Finning Canada Worker Type: Permanent Position Overview: Reporting to the Product and Service Sales Manager, the Product Support Sales Representative role is primarily responsible for the growth in the aftermarket products and services sold by Finning to assigned customers in the defined territory. Using a consultative selling approach, you will...
-
Customer Service Representative
6 months ago
Regina, Canada REEF Parking Full time**Customer Service Representative** Hours: Full-Time, Monday - Friday, 8AM - 4PM Pay: $17.00 per hour based on experience Location: 1800 11th Ave Regina, SK **Who You'll Work For?** REEF's mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services,...
-
Operation Customer Service Representative
6 months ago
Regina, Canada Intelcom Full timeRide the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...
-
Clinical Case Manager Intensive Home Support
6 months ago
Regina, Canada TurningLeaf Community Support Services Full time**ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...
-
Counter Sales Representative
6 months ago
Regina, Canada Uni-Select Inc. Full timeAre you a Counter Sales Representative seeking exciting new opportunities? Join our thriving store team, where you will have the freedom to shape your role and contribute to the growth of our company in Regina . What You'll Gain Working at Bumper to Bumper? A salary to match your skills. Comprehensive benefits and employee assistance program...
-
Outside Sales Representative
6 months ago
Regina, Canada Uline Full time**Regina, Saskatchewan** **Outside Sales Representative** **Pay from $125,000 to $150,000 per year** **Plus a $10,000 Sign-On Bonus!** **Schedule**: Monday - Friday Strong customer relationships built on trust - that’s the foundation of Uline’s sales culture! As an Outside Sales Representative, build out your territory supported by the best...