Customer Service Representative

5 months ago

Regina, Canada REEF Parking Full time

**Customer Service Representative**

Hours: Full-Time, Monday - Friday, 8AM - 4PM

Pay: $17.00 per hour based on experience

Location: 1800 11th Ave Regina, SK

**Who You'll Work For?**

REEF's mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.
With an ecosystem of 5,000 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

**What You'll Do**

The Customer Service Representative performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the parking facility that exceeds our customer/client's expectations. The Customer Service Representative works closely with fellow team members, Operations Manager, and/or Office Manager to ensure that audits are accurate, and work is completed in a timely manner.

**Employee must be able to perform essential functions of the position with or without reasonable accommodations**:

- Arrive on time to designated in office post.
- Serves as a primary point of contact for walk-in customers

**As well as**:

- Assist call requests with customers for information about monthly parking, daily parking and payment challenges
- Provide exceptional customer service to staff, customers, patrons and clients of the operation(s)
- Check in with management regarding daily responsibilities
- Perform assigned audit procedures and processes void requests
- Check inventory in assigned location and arrange orders for stationary supplies, PPE, photocopier, etc.
- Ensure that operations are running smoothly at assigned locations per the service model
- Respond to the changes and demands of the customer volume to create solutions that support the service model required
- Maintain Clean work areas, and the cleanliness of the front office
- Serve as backup to any meter collection, maintenance task, and field audit task
- Other duties as assigned

**What We Want from You**:

- Exceptional customer service skills
- High level of professionalism
- Exceptional written and verbal communication and interpersonal skills
- Must be able to follow and enforce REEF policies and procedures in regard to COVID-19 precautions
- Work well in a team-oriented environment
- Be courteous and professional at all times
- Willingness to learn and perform other parking related duties
- Able to work a set schedule of Monday - Friday from 8:00am to 4:00pm
- A valid driver's license or willingness to acquire
- Basic math and computer skills
- Ability to work independently, proactively, and follow through tasks to completion

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Majority of work is in an office environment which will require long periods of sitting.
- Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone
- Must be able to walk, run and potentially stand for long periods of time outside in all weather conditions (IF) covering as a back up
- Occasionally lift and carry maintenance equipment and machinery, up to 25 lbs (IF) covering as a back up
- Perform maintenance and repair tasks by occasionally climbing and reaching, bending or stooping (IF) covering as a back up

**Working Conditions**:

- Work is performed in a professional office environment.
- Work is performed outdoors for extended periods of time including up to the entire duration of shift (IF) covering as a back up
- Protection from weather conditions may be provided, but not necessarily from temperature changes

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