Parts and Service Coordinator

3 months ago

Kitchener, Canada Avidbots Full time

We are looking for a responsible, talented and organized Parts and Service Coordinator at our Kitchener, ON location. You will take a hands-on role working with multiple teams across the company such as Customer Care, Production, Sales, Supply Chain, Finance, Engineering, etc.

Your primary responsibilities will be to facilitate accurate and timely deliveries of parts/kits/assemblies to field service operations as required while maintaining an orderly inventory with parts stored in multiple locations. Accurate data interpretation and entry is critical to success in this role. Other duties include kit/assembly creation, return parts tracking, and assisting internal teams with general service shop maintenance.

This role is within the Customer Care Organization and reports to the Service Projects Manager.

**Day-to-Day Activities**
- Accurately pick parts from stock against Work Order/Part Request forms
- Process warranty/non warranty documentation accurately
- Support Avidbots and Partners’ technicians with quick, accurate parts deliveries
- Own inventory management, shipments and logistics for the Customer Care department
- Create and maintain accurate records within internal systems
- Solve problems as issues arise, working with all required teams in order to resolve effectively every time
- Monitor and maintain part min/max levels for parts and consumables
- Conduct regular inventory of all serial numbered equipment to maintain accurate equipment inventory tracking

**Requirements**:

- 2+ years of experience working in Warehouse and Logistics environment
- Strong organizational, oral and written communication skills
- Ability to analyze, plan, organize and prioritize workload effectively
- Strong computer skills - Microsoft, Google, Salesforce, Epicor products preferred
- Basic knowledge of and experience in general shipping and receiving procedures
- Basic knowledge of electro-mechanical equipment, parts and service industry
- Uninhibited ability to stand, walk, bend, squat, push, pull, reach and grasp
- Ability to lift and carry up to 50 pounds frequently
- Customer service experience is a strong asset
- Successfully complete pre-employment onboarding requirements that may include: criminal/civil background checks and motor vehicle records search)

**Nice to Haves**
- Experience working with Salesforce and Epicor systems
- Awesome attitude, self-driven and self-motivated; you get things done with a passion for continuously raising the bar
- You work well with diverse groups of people, technical and non-technical, and are able to function independently with mínimal supervision
- Experience working with electronics or electro-mechanical devices
- Data driven individual with strong analytical skills

**About Avidbots**

At Avidbots, we believe in solving real world problems with autonomous cleaning robotic solutions to unlock humanity’s potential. Neo is our current groundbreaking autonomous floor scrubbing robot that enhances facility cleanliness around the world empowering reallocation of human capital to higher priority focusesand we’re just getting started

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 4 years and one of Deloitte's Fast 500 (2021).

Now is your opportunity to join a fast-growing technology company built on teamwork, innovation, and boundless ambition

Check Neo out

**_Applicants must be currently authorized to work in Canada for any employer_

CAD: Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We are a diverse Canadian company founded by international students, and we are proud of the strengths our diversity brings. We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all. Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

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