Part-time Patient Care Coordinator

6 months ago

Kitchener, Canada Arnold Hearing Centres Full time

**Join Our Innovative Team as the Next Iconic Part-Time Patient Care Coordinator**

Do you have a deep passion for positively impacting the world of hearing care? Welcome to Arnold Hearing Centres, a place where your professional journey goes beyond the average. Here, you become part of a close, vibrant team dedicated to mutual support and a sense of belonging, creating a family-like atmosphere. You will enjoy competitive pay, clear pathways for career advancement, annual retreats with the team, extensive health and dental coverage, among other benefits.

What sets us apart is our relentless commitment to leading the hearing care industry with innovation and significantly improving our patients' quality of life through better hearing. In the role of Patient Care Coordinator, you will be pivotal in our mission, gaining opportunities for personal and professional growth and making a meaningful difference in the lives of our patients.

**Discover Our Story**

Welcome to Arnold Hearing Centres, an esteemed and multi-award-winning hearing clinic with a proud history as an independent, family-run enterprise since 1950. We operate seven comprehensive clinics across Ontario, with locations in Elmira, Guelph, Kitchener, New Hamburg, Simcoe, and Waterloo, enabling us to assist a wide array of communities.

Our purpose at Arnold Hearing Centres is unequivocal - we aim to offer our patients unparalleled comprehensive hearing health care. We are committed to enhancing our patients' satisfaction and joy on their path to improved hearing. Exceptional customer service stands as the foundation of our dedication, with a promise to always go the extra mile to surpass their expectations. We invite you to join our mission to achieve the pinnacle of hearing care excellence

**Your Story**

This part-time position operates from Wednesday to Friday, 8 am to 4 pm. As the first point of contact for our patients, it's crucial that you have a welcoming and confident presence. We are searching for someone who is not just polite and understanding but also excels in communication. Your role will involve greeting each visitor with a warm smile and being the cheerful voice on the phone, requiring strong organizational skills and the capability to manage several tasks simultaneously. Our team boasts a supportive and dynamic atmosphere, and we're keen to bring on board someone who will flourish in this kind of environment.

**Your Power Skill Set**
- **Required**: High School Diploma. Preference will be given to those with a degree or diploma in a related field.
- **Beneficial**: Prior experience in customer service.
- **Desired** **Skills**: Organization, detail-orientation, and capacity to handle multiple tasks in a fast-paced setting.
- **Communication** **Skills**: Must possess strong written and oral communication abilities.
- **Problem-Solving**: Proficiency in problem-solving is essential.
- **Experience**: Familiarity with Microsoft Office software.
- **Assets**: Experience in electronic office management systems.
- **Preferred**: Knowledge of point-of-sale systems and financial tracking.

**Your Role in Our Adventure**
- **Appointments** - Using our office management software you will manage all appointments and ensure that the hearing practitioners’ schedules are organized appropriately. You will be able to manage adjustments to schedules when changes must be made. You will be responsible for following up with any social media leads as well as regular follow-ups and booking of new appointments.
- **Clinic** **Cleanliness** - You will be responsible for making sure that the main reception and waiting area is always kept tidy and you will sanitize all high-touch surfaces and seating regularly.
- **Clinic** **Supplies** - You will oversee the monitoring and management of essential office and clinic supplies, placing orders as needed.
- **Administrative** **Support** - You will help the hearing practitioners by creating client files, organizing files for appointments as well as assisting with shipping and receiving as necessary.
- **Accounting** **and** **Financial** **Duties** - You will manage the processing of all sales, entering them into the office management system, and track the balances of all aged receivables and third-party insurance payments. Your responsibilities will also include handling daily banking duties with point-of-sale machines, regular reporting for bank deposits as needed, and overseeing submissions and tracking of third-party insurance claims.

**How We Say Thanks**
- **Attractive Compensation Package**: We provide an initial pro-rated salary of $40,000, complemented by a quarterly incentive program and opportunities for salary increases.
- **Career Growth Opportunities**: Experience clear and well-defined career progression within Arnold Hearing Centres, with possibilities for salary increases and promotions.
- **Annual Team Getaways**: Indulge in yearly retreats designed for relaxation and fun, where work

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