Social Media Specialist

2 weeks ago

North Vancouver, Canada ICBC Full time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Social Media Specialist (Temporary, 6 months)

**Job Title**: Social Media Specialist Reference Number: 117807

**Location**: North Vancouver Employment Type: Temporary Full Time

**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/07/04

Position Highlights

The Communications team is hiring temporary full-time Social Media Specialist to join their team at ICBC’s head office in North

Vancouver. This will be a six (6) month assignment with the possibility of an extension.

As the Social Media Specialist, you are the go-to monitor of ICBC’s corporate social media accounts. You will provide the first

response for customer enquiries and complaints related to all aspects of the corporate business. Your goal is to deliver

exceptional customer service and develop responses suitable for online audiences and the social media environment.

**Day-to-day responsibilities will include**:

- Monitoring and reviewing social media posts and providing end-to-end problem resolution in response to customer enquiries

and complaints
- The ability to handle confidential and sensitive business and customer information with appropriate discretion
- Explaining the applicable policies, procedures, programs, services and regulations to customers in understandable terms
- Adapting responses to the constraints of social media, such as diffusing issues which can otherwise quickly escalate to

mainstream media
- Compiling social media data and identifying trends
- Creating social media posts including copy writing and asset creation

Position Requirements

motivated to deliver high quality and creative work. They are able to multi¬task and manage deadlines with a strong ability to

understand customer needs and build, develop and maintain valuable partnerships with those customers.
- A degree in communications, marketing, digital, social media or equivalent experience
- 2 years + in a social media role at a large corporate company
- Recent completion of professional development courses such as Hootsuite Academy and LinkedIn learning social media

courses
- Experience using Canva, Meltwater, Facebook, Instagram, Twitter, LinkedIn, reddit
- Experience, knowledge and proficiency in written communications, customer support and social media management

Position Information

**What we offer**:

- Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
- Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in

your role.
- Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees in

balancing their career and family commitments.
- COVID-19 safety protocols: We comply with WorkSafe BC and the health authorities of British Columbia to ensure your safety

and wellbeing.
- Engaging Culture: We promote an inclusive and diverse work environment.

This role is a Bargaining Unit position. The hourly rate is $33.23 + 19.2% in lieu of vacation and benefits.

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